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  3. Vienna symphonic library does not want my business!
  • J
    J
    last edited
    last edited

    @secvla said:

    Never have I tried to make a significant purchase, and when problems arose, nobody cares!! I have had problems with making purchase for three days, I have, as directed, contacted via e-mail the sales team, many, many times, and have received nothing!! silence, because, They don't want my money!!! I tried again today, and though my card was charged, the site said the transaction did not go through. Now I see a charge and a credit on bank statement. Another e-mail Still no word!! Is this a sign of what kind of support I would receive if they took my $2000 and I had made the purchase? John Hayhurst

    Do you live in Vienna or Austria?

    If not, you might want to let your bank or credit card company know that you are making an international purchase with your credit card.  I've had this same problem your having and the fault was with my bank's security measures that I had ask them to take many years ago.

    Or, you can deal with a 3rd party distributor like Ilio if you reside in the US.
  • N
    N
    I have the same problem. I've contacted my credit card company and they say that the transactions never came through. I tried several times while on the phone with them. Same problem,the VSL site says that the was transaction successful then pops back to the checkout screen and says that it failed. I've just contacted sales and am waiting for a response. Aric
  • S
    S

    Hi Nitrox 32,

    Sorry to hear about that. I see that I already replied to your email you sent to our support team, and that you made your purchase in the meantime, so I hope everything's OK on your end. :-)

    Best,

    Stefan
  • B
    B

    I removed the post.
  • PaulP
    VSL Team
    PaulP

    Hello everybody, 

    Just wanted to let you know that we are aware of problems that can occur with international transactions, and we are doing our very best to improve both the reaction time (fighting different time zones) and the communication with you. 

    Glitches and mistakes can occur from time to time, for different reasons. 

    You can always contact us directly under support@vsl.co.at (also over holidays and weekends) and we will take care of each problem as soon as possible. It is very important to us that you are comfortable and HAPPY with your purchase. 

    Best,
    Paul

     

     

    Paul Kopf Product Manager VSL
  • BillB
    BillB

    Using Paypal avoids these issues.

    Dorico, Notion, Sibelius, StudioOne, Cubase, Staffpad VE Pro, Synchon, VI, Kontakt Win11 x64, 64GB RAM, Focusrite Scarlett 18i20, August Forster 190
  • D
    D

    I'm experiencing the same issues as of today.
  • PaulP
    VSL Team
    PaulP

    Hi Dave, 

    I overlooked your message, hope you contacted us at sales@vsl.co.at, I´m sure our sales team will help you out!

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • S
    S

    I solved all my problems by dealing with a local company in los angeles, called Ilio software.

    They understand Vienna Symphony, they have access to all my purchases, potential discounts with further upgrades, their dollar to Euro value is always accurate.   And becuase I am not using my credit card over seas I have not had the issues with failing purchases.   the people at Ilio have been great, and knowledgabe.  they use and like the products and will definately lead you the right direction.
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi secvla, 

    Yes, ILIO is great, they are our distributor for the US, and also available for all your questions and requests. 

    Glad to see that you like what they do 😊

    Best, 
    Paul

    Paul Kopf Product Manager VSL