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  4. Cannot activate license on third Apple computer with Vienna Ensemble Pro 5

  • Cannot activate license on third Apple computer with Vienna Ensemble Pro 5

    R
    R

    Hello, I am attempting to install and authorize VSE Pro5 on a third Mac.  It's a Mac Pro running 10.9.3.  I work with MOTU's Digital Performer.  I am having a problem activating the software.  I enter the Acivation Code that was sent to me and I get the following response:

    "Currently, there is no license available which can be upgraded by your upgrade license. Please connect an USB-eLicenser, which holds an appropriate upgradable license, to your computer."

    There is a USB-eLicenser connected to the computer and it shows up in the eLicenser Control Center.  I downloaded the latest version of the eLicneser (6.8.1.14152)  And I installed the latest version of VE Pro.  I have no other software licenses currently installed in this computer - all I want to use it for is to playh back some other software sampler and synthesizers.

    It must be me but I cannot figure out what i'm doing wrong.  Any ideas?

    Thanks.
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hello rosindabow,

    You are using VE PRO 5 UPGRADE licenses, so an existing VE PRO 4 license needs to be available on your key.

    I checked your account, and so far, you have only registered 2 of the 3 VE PRO 4 serial numbers. You can find the 3rd serial number either in

    A) The serial number certificate you received upon purchase

    or

    B) in the bottom of the VE PRO 4 cardboard box (if you purchased a boxed product).

    To register your VE PRO 4 license, please go HERE.

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support