Elicenser Control Center

[xxdd1]

Hi I have a problem with Elicenser Control Center. Any action that i try to do i get a message that saying "A communication problem occurred while accessing the license server. Please try again after downloading and installing the latest version of the eLicenser Control software from , or contact your software vendor's support department in case the problem persists. I already have the latest version of eLicenser Control What should i do ?

[Paul]

Hi xxdd1, 

Could it be that you are behind a severe firewall or that other anti-virus programs (free-ware) is blocking the communication with the eLicenser server?

Best, 

Paul

[xxdd1]

I work with mac OSX

[Paul]

Hi xxdd1, 

@xxdd1 said:

I work with mac OSX

Interesting. Which version?

Also, are you using any anti-virus programs or other free ware (like, e.g., "Little Snitch"), or a firewall in your router?

Best, 

Paul

[xxdd1]

I don't have anti virus. My osx version is 10.8.5 I found the firewall settings and it is turned off.

[Paul]

Hi xxdd1, 

How are you connected to the internet? Maybe through a bigger network / company network / more complex router system? Which provider are you using?

Anything that can help us find out what might block the communication with the eLicenser server will help. 

Best, 

Paul

[xxdd1]

My network is fine . I tried everything. Nothing works

[Paul]

Hi, 

Did you try on a different computer, with a different internet access?

I can´t think of anything else but the network settings that would block communication. 

You can always send more information to , so I can ask our IT guys. 

Best, 

Paul

[xxdd1]

I tried in my pc computer at the same network and it worked