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  • new software unavailable to download

    G
    G
    I am trying to install Vienna Solo Strings on a new computer (Windows 7 64 bit) but I'm getting the error message "could not find VSL binary installation". This problem seems to be reasonably common and the info I found on these forums suggested that I need to download all the new VSL software. My problem is that when I click a link to download one of the new VSL software products, only the manuals are available to download. There are no download links for the actual software products (i.e. Pro Sample Player, Room packs etc). I've checked my account and my Solo Strings is still registered as a permanent license. Confused. Would really appreciate some help. Thanks.
  • michiM
    VSL Team
    michiM
    last edited
    last edited

    Hello Gareth,

    if you're logged in to your user account you could find the download links for your registered products here:

    Every sample library comes with the integrated Vienna Instruments player. The Vienna Instruments Pro 2 software player isn't a free update but you could purchase it in our webshop:

    Please also make sure you're using the latest version of the eLicenser Control Center:

    I hope that helps,

    All the best, Michael Hula
  • G
    G
    Thanks for the quick response. Maybe I was unclear though. I'm not trying to download Solo Strings. I'm only wanting to download the required updates that will allow me to install my original Solo Strings discs on a new computer (Windows 7 64 bit). The following is the error message I'm getting when I insert Disc 1 into the CD drive: "Could not find binary VSL installation. Please install main package before installing content." I'm pretty terrible when it comes to this sort of thing. Really appreciate your help.
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi g_orchard,

    I have already answered your mail to .

    It looks like you were trying to download products you never purchased (you mentioned VI PRO and RoomPacks).

    The standard software that is always included with a purchase of a Vienna Instruments product is available in your User Area (Vienna Instruments and Vienna Ensemble).

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support