Vienna Symphonic Library Forum
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  • Payment Issues

    G
    G
    Hi all, Congrats on making such a quality product. Trying to pay online for DS but gets denied, both with credit card and paypal (and I got the funds). Paypal will go all the way through till it says, 'PayPal payment successful. Please be patient, you will receive your confirmation in a few seconds', but then the page just keeps reloading itself rapidly. Is this a problem on my end? Has happened twice. Sent emails to sales but no reply yet, though I'm sure you're busy. But, I am very keen to make a purchase if you're keen to make a sale. Thanks
  • S
    S

    Hi Goldie,

    Thanks for your kind words about our products!

    I'm sorry to hear of your problem when placing an order in our web shop.

    I just sent you an email with further instructions on how you can proceed.

    Best wishes,

    Stefan
  • G
    G
    Hi Stefan, Thanks for that, I've got it now. Tried all of the suggestions, but still didn't work. Last resort, I went through the process on a PC instead of my mac and it worked first time. Thanks for your help, Sam
  • S
    S

    Hi Goldie,

    Great to hear that everything's fine now. Thanks also for letting us know!

    May I ask which browsers you've been using on your Mac, and which version of OS X you encountered the payment problems?

    This information would help us make our web shop better.

    Many thanks,

    Stefan