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  4. Trouble Installing Dimension Strings RESOLVED

  • Trouble Installing Dimension Strings RESOLVED

    B
    B
    ***Update to my post below***

    I found the Directory Manager and it shows my existing VSL libraries and Dimension strings;. I used the rescan function. Despite this, Dimension Strings are still not available in the VSL Player.

    ***ORIGINAL POST***

    I updated eLicenser, authorized Dimension strings, and downloaded the content. Download Manager did an auto-install and said it was successful. The content is in the same location as my other VSL libraries.

    When I open my VSL Player (classic), I see my other libraries but not Dimension Strings.

    1. What should I do next?

    2. Both Sweetwater (the retailer) and the post below from Paul mention Directory Manager or Library manager. I do not see such a thing in the VSL player or in Download Manager. What is this and where is it?

    I run Windows 7 in 64-bit. My DAW is Sonar X1d (64-bit), but I have been opening the classic VSL player in stand-alone mode for testing.

    ~~~Paul's Post~~~ There is a minor bug when installing the latest version of Vienna Instruments on Win7 AFTER installing an older version (like the one on the Software CD).

    Until a fix is available, please restart your computer, then delete the following folder: C:\Users\YOURUSERNAME\AppData\Local\VirtualStore\ProgramData\VSL

    Re-run the Directory Manager, then start Vienna Instruments. The proper content should now be visible. If it is not visible, please assign your sample content once again by drag and drop from your Explorer/Finder.

    Sorry for the inconvenience, a fix will be a available with the next Vienna Instruments upate. ~~~
  • J
    J

    The Directory Manager is its own thing.  Here's how you get to it.

    Start => All Programs => Vienna Instruments 

    The Directory Manager should be the first thing you can select under the Vienna Instruments folder.

    Open it up, and then click "Add Folder" if you need to.  From there, select the Dimension Strings location folder, and you should be good to go from there.  I hope this help!!
  • B
    B
    Thanks very much for replying. I did find the Directory Manager. The odd thing is that everything looks good and VSL seems to know where the Dimension Strings are, but they just don't show up in the player. I tried to follow Paul's adivce, but there is no file as he describes on my system. At this point, everything appears to be good, but DS is just not there. Very frustrating. Thanks again and any other ideas are welcome. Quick question: Is it possible that DS just will not work in the Classic Player? I bought the Pro Player and will install it later, but the online documentation seems to say the DS should work with the classic player--just without all the functions. I was trying to go step-by-step: install the library, then install pro player, then learn pro player, etc.
  • H
    H

     Dimension Strings will work with the regular VI Player. But you need also to install the latest version.

    Ifr you say "classic player", I assume you are still running the version with the old GUI? This will not work AFAIK.

    best

    Herb
  • PaulP
    VSL Team
    PaulP
    last edited
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    Hello bhartmann,

    You should start with the latest VI right away, in my opinion.

    It is possible that the very latest available version of the classic VI Player (4.1.10738, in the archive) will also work, but I´d take the plunge right away.

    I have made a few videos of the new VI (version 5) that will make the transition easy.

    Also, you need the latest eLCC software.

    You can of course also email me a few screenshots, so that I can see what you see:

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • B
    B
    Thanks, Paul. I will update the player and see if that helps. eLicenser is all up to date. Did the maintenance before anything else and then when thru authorization. Maybe it is just a player issue.

    Thanks again for responding as I am quite excited about using Dimension Strings.

    To be clear, this: Vienna Instruments Software 5.3 (Windows) build 11859 is the player, correct? Assume this is replacement for old classic player.
  • B
    B
    I located the Virtualstore folder as recommended, and it is empty. Basic question: Dimension Strimgs does or does not work with the Classic Player? Thank you.
  • H
    H
    last edited
    last edited

     

    @bhartmann said:

    To be clear, this: Vienna Instruments Software 5.3 (Windows) build 11859 is the player, correct? Assume this is replacement for old classic player.

    Ye, that's the version you have to use. Hope this answer your question in your following post regarding "Classic Player"

    best

    Herb
  • B
    B
    Thanks, Herb. The whole thing has just been a bit confusing. I had some misinformation from the retailer about the players AND about the dlls so I am trying to figure this out. I appreciate the help.
  • B
    B
    OK, I was able to install the new player. (I did not install Pro Player yet although I have purchased it.) Dimension Strings are there when I open the new player; however, I can only choose one player at a time, or one of the two-player desks. The instructional video shows All Violins, but this is not available to me. Suggestions?
  • H
    H

     That's correct. Only the PRO player can load up to 8 instruments in one instance.

    With regular VI you have to use multiple instances. Personally I recomment to use multiple instances (also with PRO player), because here your have the best flexibiltiy programmingwise.

    best

    Herb
  • B
    B
    Thanks, Herb. The retailer gave me incorrect information (first that the Classic Player would work, then that I would have full DS function with the updated player). Luckily, I bought the Pro Player so I will install it now.
  • B
    B
    Just to close this out, everything is working great now. There was just some confusion from the retailer initially, but everything is good now. Thanks to Paul for helping so much (and for the great videos).