Vienna Symphonic Library Forum
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  • no activation code

    B
    B
    Hello, i used paypal for a purchase from you, i got a message paypal succesfull. Then the website went into a loop pending order confirmation. I have not recieved any activation code for my purchase, and i can still see my order in the order tab in the basket. If i hit procced i get : Parameter ORDERNUMBER has to be unique for this operation. Most likely, this transaction has already been processed. I dont know where to go from here, please help me. Warm regards Orestis Tanis
  • D
    D

    I would email sales@vsl.co.at as well as posting here, just to make sure the company staff are aware of your problems.

    DG
  • S
    S

    Hi Blueone,

    I replied to your email yesterday - please check your inbox!

    I hope everything's alright now.

    Best,

    Stefan
  • S
    S
    I'm facing the same problem right now, they just send me tracking ticket, been waiting for long time :'( still no respond.
  • S
    S

    Hi stalinstudio,

    I answered to your emails yesterday evening (European Time) and today in the morning, please check your mailbox, if you haven't done so already. :)
    Best,

    Stefan