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  3. Please Help. Licenses lost during transfer

  • Please Help. Licenses lost during transfer

    F
    F

    Hi all, 

    I needed to transfer licenses between dongles and the first two worked flawless but then the 3rd and 4th (Solo Strings and Celli/Bass Orchestra) failed during the transfer.  However, now neither one of my dongles lists the libraries that were supposed to be transferred.    I've tried maintenance and I've tried to "recover" and I keep getting a transfer error when that happens.

    Please help as I'm in the middle of a project and can't really have the down time now.

    Thanks

    F
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Just as an update for everybody. 

    We´re already on it and are solving this via mail. 

    Best, 

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support