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  4. MIR PRO 5 eLicenser issues again

  • MIR PRO 5 eLicenser issues again

    C
    C

    Hi all,

    This eLicensor is going to be the death of me I swear.  I spend more of my life troubleshooting than making music.  MIR PRO 5 simply refuses to work properly with Cubase 6.5 or Studio one V2 on any of my 3 machines.  I have so many products and nothing, absolutely no product in the world gives me an issue except VSL eLicensor products.  And it completely cripples making music and destroys all motivation I have to use this software.  I recently eliminated MIR PRO from my projects to use a Bricasti because mostly I cannot tolerate it crashing and failing constantly, especially when I have a critical time line or a really motivating musical idea.  Only to be completely destroyed by an eLicensor error message.

    I am on the latest version of eLicenser.  Latest version of VSL updates on everything, and I mean all software, products and patches.  There is nothing on my machine out dated.  There is absolutely no updating I can do.  My key is not damaged or old, it is very recent.  Cubase launches flawlessly 100% of the time on this key.  Symphobia 1 & 2, LASS, all my Kontakt libraries (I can go on to list an endless list of products) launch without ever crashing, and I mean never crashing.  I am the information technology lead for an enormous manufacturing company so my I.T. skills are not the issue.  That is not a brag, it is just plain fact that I have used computers since I was almost a baby and this isn't a "computer skills issue".  It is purely an eLicensor issue, especially related to MIR PRO 5.  In almost 100% of the cases I can use vienna instrument tracks in my projects, vienna suite plugins and other various VSL stuff.  The moment I introduce MIR PRO 5 to this mix, it is just a complete show stopping destroyer of time and motivation with nothing but instant eLicenser errors.

    I am extremely frustrated with this process and the havoc it wreaks on my musical life.  What am I supposed to do about this?  I am completely screwed because I am forced to use this failing authentication system and invested so much time and money into it but it doesn't work.  I keep investing more time, and more money into it thinking that will help.  But it only frustrates me more knowing I wasted more money on something I cannot even use.  I try to use MIR PRO 5 because my mixing skills suck.  When it does work, it's really helpful and amazing.  It isn't the products that are the problem, it is this little spawn of the devil called elicenser.

    Error message - Application "Vienna Ensemble Pro 5" has caused the following error: An important service has become unresponsive.  Please restart your computer to fix this problem.  When I click ok it then says:

    Could not find a license for Vienna Ensemble Pro.  Please make sure that your Vienna Key is connected to a USB port and that you have the latest version of eLicenser Control Center installed, then restart the application.

    Duh, that's helpful.  Reboot 1000 times doesn't do anything.  Once again this has completely destroyed my motivation for music today and I am back to doing what I do constantly for both work, and have always for these VSL eLicenser products "trouble shooting".  MIR PRO works fine loaded in stand alone.  It works fine launching the server service.  It works with everything except what I need it to work with, inside the DAW.

    Thanks for listening, now time for me to waste my day trouble shooting this and most likely realize there is no fix and remove MIR PRO again from my mix and contrinue to be forced to learn to do things that were supposed to be removed from my life with this product.  Yes I am crabby and having a bad day.  Please help fix this.  I am tired of spending my musical time fixing these eLicenser errors.

    Maestro2be
  • C
    C

    This thing is completely dead for me.  No matter what I do it will not work for VE PRO 5.  It works for everything else but refuses to work on this application within any DAW or Sibelius.  It works in stand alone but I cannot insert it in a new project, open it in an old project etc.  I have changed USB ports, reloaded MIR PRO 5, Reloaded eLicenser software, run maintenance on the eLicenser.  I am completely out of ideas and sick of troubleshooting this eLicenser.

    Need to know what to do here.  Since all my projects use MIR PRO I am completely dead right now.

    Thanks
  • civilization 3C
    civilization 3C

    I demo'd MIR Pro a while back. it was the one quirky thing about elicenser for me. I learned to use the maintenance button to refresh the amount of days, since the number of starts was exceeding that... and it would usually act like it failed the usage periods validation step. in fact it did what I needed it to do. it wasn't a matter of an old elicenser. But I figured it being a demo license and all the other licenses permanent confused the app, per 'usage periods'. But I never had it fail to see the license.

    have you run 'Maintenance' in the elicenser app? I'm assuming there isn't a red-lined old demo license confusing the issue.

    If that isn't it, I would put the MIR Pro license on another dongle; no particular reasoning behind it, but I would try that. If you have other instability, using it on the same machine as Cubase and all the libaries seems quite a stretch to me.
  • Cyril BlancC
    Cyril BlancC

    you can remove MIR's demo license if it is still there
  • C
    C

    Thanks guys.  I have never had a MIR demo license on this key as I have owned the product it since it was released years ago as original MIR.  I ran the maintenance many times as well and all steps succeed..  Some MIR PRO 5 releases are fine, then others just plague with eLicenser issues for me.  The recent updates have completely killed my ability to use the software.  i cannot open any of my old or current projects if MIR PRO server is running.  If I launch the project without MIR PRO server running it all loads just fine.  But if I then try to load the MIR PRO server it gives me eLicenser errors.  So I decided to update to the latest MIR PRO 5 and eLicenser as well as VI PRO 2 etc.  Just to be safe.  My god that was the worst mistake, now nothing works.  I can't even load the projects without the eLicenser key because my Cubase license is on there.  So If I wanted to just go in and remove all VSL instruments and move to another vendor I can't even do that because I can't get into Cubase without it.

    This is the exact behavior:

    Launch MIR PRO Server before opening Cubase 6.5:

    Try to open any recent project and Cubase will lock up and I get blasted with eLicenser errors.  The error ranges from blaming Vienna Instruments Pro, to Blaming MIR PRO 5.  Sometimes it blames Vienna Suite and once it even blamed Vienna Imperial.  Have to force quit everything and reboot machine.  Ran Maintenance again.  Uninstalled and re-installed all software about 4 times each.  Same results.

    Launch Cubase 6.5 BEFORE I launch MIR PRO Server:

    1.  I can open any file I want.  Including any project that has VI PRO 2, Vienna Imperial etc.

    2.  I can even open files that have MIR PRO 5 in them, because they have no server to connect with.

    3.  If I try to open the server at this point, I get eLicenser errors of a service failed balh blah blah cannot start.  Now everything is screwed.  Reboot.

    Now remember the server and the stand alone start just fine (before launching any other applications it works just fine).  Also, if I create a completely brand new project from scratch, insert MIR PRO into it, it works.  And interestingly, it will ALWAYS open those new projects.  So it's as if the new updates killed opening old projects (I am only talking about projects that are days old, to a few months.  Not years and all were created with MIR PRO 5).

    So it refuses to access any project that was created prior to the updates and eLicenser maintenance.  But it will open brand new projects.  I tested more than 10 projects and it's the same error on all of them, fails to load with eLicenser error messages.  And this isn't a Cubase issue, it does the same behavior in Studio One V2.  So this is either a bad MIR PRO update, or an eLicenser database issue (I am leaning to the first as Cubase and my other software starts without any issues).

    It's really a shame but I am starting to think it's time to leave the eLicenser world.  It's just to much hassle for the customer.  I never have any failures with my LASS or Symphobia Libraries.  When I look back at all the years I have suffered, it has always been with Logic PRO and eLicenser.  On both MAC and PC.  I was able to eliminate the issues with Logic by moving to Windows 7 and now the only issue I ever have in my studio is with VSL and eLicenser.  It's really a shame because I do love this company and the products but this eLicenser is just absolutely killing me.  They say there are lots of upsides to it but I don't see them.  I have never had any issues with my other software that don't use them, and most importantly I don't have to walk around terrified that I will drop it, break it or lose it.  All I want is to come home, and be able to login and make music.  I lost my entire weekend with this problem.  Everybody at VSL is extremely helpful but it really hurts badly to be down from eLicenser issues.

    Dietz or anyone, do you have any ideas I could try.  I really just want to get this working again.  I had made my best template ever the night before, which is why I am so furious the next three days I was down from this.  I was so motivated to make music and I lost my 3 days off troubleshooting eLicenser issues with no success.  I did not do any Windows updates.  I did not install any new software.  I did not download any porn or browse nude video websites on any of the machines.  I did not check emails on them, I did not search google on them, i ...  You get the point.  They simply sit there as studio music machines.

    Thanks,

    Maestro2be
  • K
    K

    This behavior hasn't been reported before, so it must be something unique to your system. Could you drop a mail to ? That way I may be able to help you track down the issue and subsequently fix it.
  • C
    C

    Absolutely.  Thanks Karel.

    Maestro2be
  • C
    C

    Email sent.

    Thanks,

    Maestro2be
  • C
    C

    Well being down for a week sucked, but the new update fixed my problem.  Was definitely a VE PRO 5 issue.  I will need to remember to set a proper restore point before I ever do another update.  I should know that by now and have no idea why I didn't do it.  Lesson learned, again.

    Thanks for the update.

    Maestro2be
  • DietzD
    VSL Team
    DietzD

    Dear Maestro2be,

    sorry for your troubles, and good to hear that things are working again for you.

    Just a sidenote: At VSL, we have to use an eLicenser for any VSL product just like VSL customers. It's highly unlikely that a copy-protection related issue remains undedected under most circumstances. It seems as you have run into a very peculiar combination of variables.

    Thanks for your patience.

    /Dietz - Vienna Symphonic Library
  • C
    C

    Thank you very much Dietz.  Sometimes things just happen when dealing with computers and doing this for a living I should know better than to update my main machine without setting a restore point.  Because even the best updates can cause issues in the most strange scenerios.  The biggest problem with it is when I lose a week on the two projects I had going, and now open them last night and cannot mentally remember where I was on them.  I take notes but even then, when you get removed from the mood and moment it's really hard to pick back up on it.  Will take a few days to do that.

    Even more reason to remember to take a restore point in the future.  Thanks agian for the hard work and getting me up and running again.

    Maestro2be
  • Cyril BlancC
    Cyril BlancC
    last edited
    last edited

    @cgernaey said:

    Even more reason to remember to take a restore point in the future.  Thanks agian for the hard work and getting me up and running again.

    Hi DG

    Once I had troublle with VSL ; I started Logic without the VSL server lauch, I has able to disable VSL AU in the song and save my work 

    Anoter trick I found is to remove all VSL AU and start Logic, you just get error messages that he does not find the AU and you can save your work without the VSL plug-in

    Can you do that with Cubase ?
  • C
    C
    Ok, so the exact above issues have been consistent in ALL my versions of VI PRO, VI SUITE. They have been crasing 100% of my projects in Ableton, no matter which Ableton version, which USB port, which Win7 system, which eLicenser control center version... However, I have managed to survive this, since the VEP server has been able to launch these successfully most of the time. Only when I have been daring enough to add any VSL plugin to Ableton has everything crashed. Honestly, I have given this up and don't expect it to ever work. For one, it means that I will probably never purchase any Vienna product again. Though this is probably a pure eLicenser issue, any alternative copy protection (iLOK) would have been fantastic. There really is little point in using any of the VSL products as long as they might stop working at any point in time. As mentioned above, rebooting the computer for hours and hours because one really wanted to add a VSL plugin to my project, it's not worth it. Christoffer
  • DietzD
    VSL Team
    DietzD

    Hi Christoffer,

    I'm really sorry to hear that you encounter these issues. It's a real pity, because thousands of VSL-users obviously can work with our products.

    Have you been in contact with  already?

    /Dietz - Vienna Symphonic Library