Vienna Symphonic Library Forum
Forum Statistics

194,118 users have contributed to 42,911 threads and 257,916 posts.

In the past 24 hours, we have 3 new thread(s), 13 new post(s) and 81 new user(s).

  1. Home
  2. Website
  3. I've unsubscribed from Vienna email communications but i still get then

  • I've unsubscribed from Vienna email communications but i still get then

    V
    V

    On my account page in my profile section, in the community tab, all the receive email options are set to "no".

    Yet I still recieve newsletters like "New Single Instruments, 2 + 1 Summer Special!".

    I still want my profile to be active but I don't want to receive these emails - any suggestions?
  • S
    S

    Hi vorophobe,

    Sorry to hear about that.

    I just took a look into this issue, according to our database you shouldn't receive any newsletter emails at all, since you've unsubscribed in your user account details for the account you've used for this posting. Maybe you're having a second user account on our website where you're still subscribed to our newsletter?

    If the problem persists please forward the newsletter you received via email to , this way we can check which email adress the newsletter was sent to and make sure you don't have a second user account.

    Best,

    Stefan
  • S
    S

    Hi again vorophobe,

    After having taken another look at this issue we have now found the problem, and fixed it - you are now no longer subscribed to our newsletter.

    Please excuse any inconvenience this issue might have caused.

    Best,

    Stefan