[SOLVED] bought a new key, not recognized

[scooterburger]

V.E Pro and Server will not recognize my new Vienna Key. Updated E-licenser. Do I need a new activation code?? I'm running Version 4.1.10738 (64-bit) thanks, Scooterburger

[Paul]

Hi, 

Did you try on a different USB Port or different computer already? Does the red LED blink? 

If it really does no work, you should return your eLicenser at your dealer and exchange it.

Best, 

Paul

[scooterburger]

Hey Paul, I bought the key at Florida Music Company. The LED on the key lights up. E-licenser is not seeing it. I have another key that I used in this particular computer and it works fine. I'll try playing around with it a little and see if I can get it to work. Frustrating.

[Paul]

Hi scooterburger, 

Sorry to hear that. Unfortunately hardware can fail, nothing we can do about that, I´m afraid. 

Best, 

Paul

[scooterburger]

Paul, Is it possible to get some tech support assistance on this matter. I just went out and bought a Steinberg "eLicenser" today. I'm having the same problem with it. It lights up but I get the "Could not find a license for Vienna Ensemble Pro.........." message. It's definitely something I'm doing at this end but I don't know what. My set up is, I have 3 mac pros (intel). All running 10.6.8. I can use any 2 of the combination with the Vienna Keys I have, but can't get the 3rd to come up with the new key. Help would be appreciated. THANKS, scooterburger

[DG]

 Have you downloaded the licence onto the new key?

DG

[Paul]

Hi scooterburger, 

I have just re-sent your 3rd unused license activation code to your registered email address. Hope that solves the problem!

Best, 

Paul

[scooterburger]

Hey Paul, I'm up and running now. Thanks so much.