Vienna Symphonic Library Forum
Forum Statistics

197,334 users have contributed to 43,060 threads and 258,565 posts.

In the past 24 hours, we have 2 new thread(s), 15 new post(s) and 93 new user(s).

  1. Home
  2. Website
  3. Paypal payment problem, charged but no activation codes

  • Paypal payment problem, charged but no activation codes

    N
    N

    I have order vsl special edition vol 1 and paid with paypal, but after click link "back to Vienna Symphonic Library", I didn't get activation codes or order confirmation. For additional info, in my credit card statement the transaction is charged but in my PayPal account the transaction is pending.
  • PaulP
    VSL Team
    PaulP

    Hi N47, 

    Please contact our sales team at

    Thanks, 

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • N
    N

    I have emailed them and got the support ticket, but still no answer and no activation code.
  • PaulP
    VSL Team
    PaulP

    Hello N47, 

    Well, it is a saturday. I I´m sure that our sales team will get back to you as soon as possible. 

    Thanks for your patience, 

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • N
    N

    Ah.. I forgot it is a Saturday. Well I guess I can't use the sound until Monday.

    Thanks
  • N
    N

    Update: They've sent me the demo version. I can use it right away.