Vienna Symphonic Library Forum
Forum Statistics

201,045 users have contributed to 43,228 threads and 259,195 posts.

In the past 24 hours, we have 4 new thread(s), 22 new post(s) and 53 new user(s).

  1. Home
  2. Sample Libraries
  3. Vienna Instruments Libraries (legacy)
  4. Resolved: Content Suddenly Missing

  • Resolved: Content Suddenly Missing

    B
    B
    I have had SE and SE+ for a little over a year. Today when I opened the player, Chamber strings and Appassionata were missing. Solo Strings, Orchestral Strings, wind and percussion seem to be OK. What happened and why has this content disappeared? (Appassionata is not a huge problem since it is a limited version and I have Hollywood Strings as a work-around. The missing Chamber strings is a serious issue, however, as I need it for an album I am finishing this week.) Thanks.
  • S
    S
    last edited
    last edited

    Hi bhartmann,

    The missing instruments are part of the Special Edition Volume 2 (formerly known as Extended Library), which you have not licensed. With the Special Edition DVD Boxes that you purchased you received the license for the Standard Libraries (now called: Volume 1), and additionally the samples for Volume 2 in case you want to audition them. It seems that the demo license for Volume 2 has now expired. As you want to continue using the samples of Volume 2, you can purchase the permanent licenses here (bundle price EUR 625 instead of the regular price of EUR 700):

    Special Edition Volume 2 Bundle

    Since you're obviously using the samples for an album it goes without saying that you'll need to license them. After purchase of the permanent licenses you'll receive an activation code via email which will instantly unlock the additional instruments of Volume 2.

    More information about the new naming convention of the Special Editions can be found here.
    I hope that helps!

    Best,
    Stefan
  • B
    B
    Stephan, It may depend when the purchase was made. The price of the libraries you describe are about half of what I paid, and I clearly recall Chamber being included. I see now that there is a Vol 1 and Vol 2 that allows an entry level package at a lower price, but that is not what I purchased. Also, I purchased this i Feb of 2011 so it would make no sense for a demo to stop suddenly today after being in constant use all this time. Sweetwater Sound and I met with a Vienna rep to ensure I was purchasing what I needed and Chamber was definitely included--as was the limited version of Appassionata. Thanks for replying but i do not think the answer is correct.
  • S
    S

    Hello bhartmann,

    You may have received a separate serial number certificate for the former Extended Libraries (now Volume 2) with your order, maybe you've overlooked that certificate, and didn't register the respective serial numbers?
    If you can't find this serial number certificate, please contact us at with a scanned copy of the invoice of your purchase.
    I'm sure we'll solve this problem in no time. :-)

    Best,
    Stefan
  • B
    B
    Stephan, Thank you very much for replying. If I cannot resolve this with the retailer when they open tomorrow (US holiday today), I will send you the invoice image. Sweetwater Audio pre-installed a good deal of software on my music PC (e.g., Sonar X1, Vienna, Fab Four) when I bought the Cakewalk V-Studio 700 from them, so I am not as aware of the details as if I had done it myself.
  • B
    B
    I am not having any luck with this. I have my certificate and it shows serial numbers for: • SPECIAL EDITION EXTENDED LIBRARY • SPECIAL EDITION PLUS EXTENDED LIBRARY However, at the registration page on the website the choices for entering serial numbers are: • Special Edition Section & Collection • Extended Library. I don't know what goes where and cannot get this to work. A few weeks ago I got an error message from eLicenser. The Sweetwater technician said my eLicenser software was out of date and he updated it. VSL has not worked right since then. May I please have some step-by-step directions what to do to register or re-register the libraries and then do whatever is required with eLicenser? Note that I have the DVDs if there is some information there I need, and, as stated above, I have the serial number registration certificate in pdf form.
  • B
    B
    Tried several times to fix this post so it would hae line breaks, using both IE and Firefox. Sorry. Not sure why it is doing this.
  • D
    D
    last edited
    last edited

    @bhartmann said:

    Tried several times to fix this post so it would hae line breaks, using both IE and Firefox. Sorry. Not sure why it is doing this.
     

    Profile/Community/Content Editor/Enhanced.

    DG
  • S
    S
    last edited
    last edited

    Hi bhartmann,

    Sorry to hear that you're still having problems. But since you now have the certificate with the serial numbers for the former Extended Libraries (now called Volume 2) of the Special Editions, you're only two steps away from accessing the additional instruments again:

    1. Register the two serial numbers of the PDF certificate one by one on this page (login necessary) in the field "Extended Library". In case the serial numbers are not being recognized, kindly note that it's sometimes hard to distinguish the number 0 with the letter O, and the number 1 with the letter I. Same goes for two V's (VV) and W.
    2. You'll receive two activation codes in return (on the website and per email, as a backup), which you have to enter into your eLicenser Control Center which you might want to update beforehand. This will download the permanent license for the former Extended Libraries to your eLicenser USB key and enable you to access the missing instruments again.

    There's also a video tutorial available on how to register and install our DVD products.
    Again, if any specific problems pop up, it might be better to contact our after sales support at .

    I hope that helps!
    Best,

    Stefan
  • B
    B
    Stephan, Thanks for your kind assistance! These directions seem very clear and I will try them when back at the studio in a few hours.
  • B
    B
    Stephan, Thanks for your continued support. As you know from my separate email, I was able to re-register the products, but the process is failing when I enter activation codes in the eLicenser software. I paste in the codes, but then get a screen asking if I want to upgrade. The upgrade options are grayed out. I sent you a screen image. Your email reminded me that I need an Internet connection, but that is not the problem. I am connected to the Interner which is how I re-registered the products and emailed you. Something is wrong with the eLicenser process and I could really use some guidance there. (I think this is why some people prefer iLok :-)). I hope to hear from you and appreciate all the help. Regards, Konrad (bhartmann)
  • S
    S
    last edited
    last edited

    Hello Konrad,

    Thanks for your message!
    Sorry to hear of the continuing problem. As already replied to you via email, installing the update for eLicenser Control Center which you can get here should do the trick. :-)

    Best,
    Stefan
  • B
    B
    I will try that as soon as I am back at the studio. Thanks again for the excellent response. On another topic, I have a pretty large collection of Virtual Instruments and sample libraries, including EastWest, Vir2, Synthogy, and others. Although they all have their strong points, I always come back to VSL as the most pristine orchestral collection. VSL is also kinder to CPU and memory than some other products.
  • B
    B
    When I try to run the eLicenser set-up, the program chuuns for a while and then says there are other programs running that prevent it from running (as though there is another instance of eLicenser running). This is the same error I get when I try to run Maintenance from the eLicenser control center. There are no other programs running. I even restarted my PC to be sure.
  • B
    B
    Stephan, I found that even after restarting my PC, there was a VSL daemon running that was preventing eLicenser from making updates. Once I stopped this, I was able to update the eLicenser software and activate the products. I now have Chamber and Appassionata restored. We still don't know what went wrong originally with eLicenser, but everything is cool now. Thank you for your patient assistance! Let me take this opportunity to say again the VSL is the undisputed king of orchestral libraries. Going without it for a while was painful! Great support here from the VSL team.