[SOLVED] Sibelius hangs when exporting to a WAV file

[John In CC]

Has anyone had problems with Sibelius hanging when you attempt to export?  I started having problems a few months ago.  I think VSL issued an update to either Ensemble Pro or Instruments Pro around that time, but I'm not 100% sure.  The export process stops at random points; that is if I try to export the same file more than once the point at which it hangs is not consistent.  The only files I can export sucessfully are the most simple ones, such as a clarinet sonata.

My workaround has been to export in chunks, i.e., highlight the woodwinds and export them, etc., but this doesn't always work.

I'm using Sibelius 7.12, Ensemble Pro 5.10370, Instruments Pro 2.0.10214, running on a fully patched Windows 7 64-bit system.  Is there some sort of debug log I can turn on that might give you additional information?

Thanks very much,
John

[John In CC]

Some additional information:  I created a playback configuration in Sibelius that used only Sibelius sounds and was able to export a very complex score.  So the finger points to one of the VSL products (or possibly eLicenser?).

[andi]

Hello John!

I have sent you an e-mail.

Best regards,
Andi

[TomTurbo]

I have the same problem since about the same time. It also occurs in SONAR when exporting audio. Any solution? Tom

[John In CC]

Yes I have a solution, courtesy of VSL.  I'm assuming you use either VSL Ensemble or VSL Instruments:  download the current versions from their website and the problem will go away.  Here's the link:  http://www.vsl.co.at/en/68/428/1093.vsl.

Hope it works for you as well.

John

[TomTurbo]

Thanks! It works!