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  4. fail after vepro/ mir license move

  • fail after vepro/ mir license move

    K
    K

    hi,

    i have 4 elicense keys, 2 on mac's and 2 on pc's all containing vepro 5 licenses. one of them also contains a mir license.

    i moved the mir license to a different key to accomodate some other licenses. now the key with the mir license is not recognised

    by one of the pc's, unfortunatley the one i need mir on. the strange thing is that the key with mir works on all the other machines, mac and pc.

    i did the license tranfer on a mac.

    i get an error:

    <application LCC2 has caused the following error

    DCOM connection to the program "synsopos.exe failed

    error: the remote procedure call failed>

    i have uninstalled and reinstalled the latest versions of vepro5 and the elicense sortware. tried rolling back windows7 to an earlier point, but with no success.

    any ideas?

    thanks so much in advance.

    dan
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hello Dan,

    There seems to be a problem with the eLicenser Control Center. Did you try to uninstall the eLCC, then restart your computer and install the latest version again?

    If that doesn´t help, please send a screenshot of your eLCC and, if possible, the support file (under "Support" => "Create Support file"), to

    Also, which OS are you working on with this specific PC?

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • K
    K

    hi paul,

    thank you much for your quick response!

    this pc is running W7. do you need other system details?

    yes i have uninstalled and reinstalled and restarted the latest eLCCversion,  several times with no luck.

    i have since found that SOMETIMES the key and licenses show up in eLCC but i still get the same error when i try and open vepro. other times the key will not show up in eLCC.

    i will send a screenshot and support file when i get back in the studio.

    thanks again!

    dan