Hi
I received my ViennaKey but I have problem! eLicenser Control Center does not show my ViennaKey and I can not see the serial number. I can see ViennaKey only as an external drive.
I installed last update eLicenser Control -Version: 6.3.4.2084
Plees help!
Software Mac OS X Lion 10.7.2
Processor 2 x 2.66 GHz 6-Core Intel Xeon
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vienna key problem
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Hi,
Dari has already contacted me via , so we´re working on a solution.
CplusE, that sounds like the key has worked just fine before. Did you udpdate all software (eLCC and VSL software), and did you try to move the key to another USB port yet? Sounds stupid, but sometimes a restart is also quite helpful....
If that doesn´t work, please contact me at with more details, and if possible some screenshots.
Best,
Paul
Paul Kopf Head of Product Marketing, Social Media and Support