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  4. SOLVED: Upgrade from VE Pro 4 to VE Pro 5. Only one activation code works.

  • SOLVED: Upgrade from VE Pro 4 to VE Pro 5. Only one activation code works.

    E
    E

    Hello there. 

    I just upgraded from VE Pro 4 to VE Pro 5. I was emailed three activation codes. I entered the frist activation code and was asked which licence I wanted to upgrade. I chose one of the VE Pro 4 liceneces and that worked perfectly. I now have one licence for VE Pro 5. 

    However when I enter the second or third activation code I get the message: "Currently, there is no license available which can be upgraded by your upgrade license. Please connect an USB-eLicenser, which holds an appropriate upgradable license, to your computer".

    I still got two VE Pro 4 licenses that I want to upgrade to VE Pro 5.

    I have the latest version of the elecenser installed. 

    Thanks in advance. 

    Yours Sincerely, 

    Edwin Sykes. 
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hello Edwin,

    Did you install the latest eLCC?

    And is the VE PRO 4 license you want to upgrade available on your key?

    You can always contact us at , if it doesn´t work for some reason. The more information and screenshots you can add, the better!

    Best,

    Paul

    Paul Kopf Product Manager VSL
  • E
    E

    Hey Paul. 

    Sorry it took a while to get back to you. I upgraded to the latest eLCC. I assumed for some reason that I had the latest version but it turned out I didn't. [:$]

    Thanks very much for your reply, upgrading to the latest version of the eLCC worked. I now got all the licenses on my dongle up to date. [:D]

    All the best, 

    Edwin.