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  4. [SOLVED] eLicenser error

  • [SOLVED] eLicenser error

    K
    K

    Hi, I updated eLicenser prior to downloading my new purchases. The first new instrument - Soprano Sax -   has been 'accepted', but on the second (Clarinet in Eb) I got these error notices.

    I've also noticed that the eLicencer Database update hasn't included the Clarinet in Eb, although I previously had the Standard library.

    For the sake of clarity, I've posted  screen shots on Flickr: Here are the links:

    http://www.flickr.com/photos/greenmusic/6354482835/

    http://www.flickr.com/photos/greenmusic/6354482687/

    http://www.flickr.com/photos/greenmusic/6354483101/

    http://www.flickr.com/photos/greenmusic/6354482499/

    Can you please advise me.  Thanks,  Kay
  • PaulP
    VSL Team
    PaulP

    Hi Kay, 

    I´d install the latest eLCC again, then restart the computer and click "Maintenance" again. Hope that does the trick. 

    Otherwise, please contact our Support team. 

    Thanks, 

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • K
    K

    Hi Paul,

    Thanks - that worked a treat !

    Kay.