Vienna Symphonic Library Forum
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  • [SOLVED] No response re special offer

    Sorry to take up space here...

    I bought a DVD Library within the Special Offer period. Apparently I'm supposed to email sales[at]vsl.co.at and state what free Download item I want for free.

    I've sent 2 emails and had no replies.

    Someone from VSL....please help!

    Thanks in advance

    Colin


  • Hello Colin, 

    When did you send your mails, and who did you send it to? I couldnĀ“t find any mails from your registered emails in our ticket system. 

    If this was within the last 48 hours, please have a little patience. ItĀ“s really busy with all the new products in the beta process. 

    If it was much earlier, please resend to

    We have been in contact over support so many times before, you know that we always get back rather quickly [;)]

    Best, 

    Paul


    Paul Kopf Product Manager VSL
  • I had the same problem with the 'sales' addy---no reply. When I re-sent to 'support' I got a reply (and my FREE licences) back so fast I thought Paul was in the next room just waiting to pounce.


  • Hi Paul,

    Thanks for your fast response. I sent the first e-mail on 3 October so it is over 48 hours. I'll re-send and I'll copy the mail to support as suggested above.

    And yes - VSL is always fast to repond - that's why I was worried my mail got lost or went into a junk mail folder.

    Regards - Colin


  • I now have 5 open tickets with VSL.

    I don't expect 5 freebies. [:D]

    Hope this can be sorted out....


  • HI musos, 

    Just took care of it. Enjoy [:)]

    Best,

    Paul


    Paul Kopf Product Manager VSL
  • Many thanks Paul !!

    I received your e-mail but I have no bandwidth today so will download when my service provider fixes things.

    Much appreciated  [Y]