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  • VE PRO/Vi pro and VI skip one instrument-Solo Bass / HELP

    Hey there,

     For some reasons , VE pro started to act weirdly!!

    I have the SOLO strings 1 ( not the extended ) and from those 4 instruments the BASS is not in the list and not recognized. I reinstalled everything and checked again but no success. Under the directory manager, I added all of the instruments:  violin viola cello and bass , so there is actually the whole package. When open any instances of Vi pro or Vi it Is seen everything but the BASS. I rechecked the samples locations and everything is fine. So why no VI nor VI pro stand alone or whithin the VE PRO are not seeing the Bass, did I miss somehting ?

     I'm on the Imac 27, 3.4 i7, Snow 10.6.8 , I have the latest elicencer and all software is up to date.

    Thanks 


  • Nobody has any idea ?

    I really don't know what's hapening !!


  • Have you repaired Permissions?

    DG


  • Hello bogdan, 

    I see that you have ordered a demo license for Solo Strings I Extended Libary in the beginning of July. Could it be that this demo license starts were used up and you simply can´t find the Extended Library articulations anymore?

    You can recharge your demo starts by clicking the "Maintenance" button in the eLicenser Control Center, as often as you wish, within 30 days of the demo license activation (which was less than 30 days ago, in your case).

    Hope that helps!

    Best,

    Paul


    Paul Kopf Head of Product Marketing, Social Media and Support
  • Hi Paul,

    I tried several times maintenance as it is set to perform every time I open the eLinceser but no luck. And is not that i'm looking to a specific articulations , is just the entire Solo Bass is not there !!I I whish I could send a screenshot but I really don't know how to drop it !![:$]

    And Thanks DG for your response I tried also to repair but no results !


  • last edited
    last edited

    Hello bogdan,

    That´s very strange.

    Please send screenshots to , they are very easy to make.

    Best,

    Paul


    Paul Kopf Head of Product Marketing, Social Media and Support