Vienna Symphonic Library Forum
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  • J
    J

    Here's some additional information:

    • I tried running Download Manager as an Administrator; no change
    • I tried changning the Compatibility Property tab to Windows XP SP3; no change
    • I tried running Download Manager in Windows XP Mode (Virtual PC).  Interestingly, the status reads "Downloading", whereas in my regular Windows 7 setup status never gets past "Checking files".  The progress bar still never makes it past 0.0% though.

    I've run out of things to try.  Looking forward to your response,
    John
  • W
    W
    I just bought the VSL SE strings edition. Paid, got email confirmation with key. Got links to download the instruments and software player. The links only goes to pages with manuals. There are no software to be found anywhere. Under the software download area it says: There are no files available for your registered products in this category. Just paid and there are no download links for the library or software anywhere on VS pages. PLEASE HELP !!
  • W
    W
    This is still not fixed. I just bought the VSL SE strings download edition and cannot find a link to the download manager or any other software or instruments for that matter. What a way to handle your customer. Take their money then leave them helpless with no instructions. VSL site is by far the most unorganized orchestral library site I have visited. I was so excited to purchase my strings and get playing. But this is now 2 hours later and I have no clue where to download the freaken manager or even find my VSL software player or instruments. All I get is pages with PDF manuals and now software. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  • W
    W
    Where is the download manager link? Its missing from VSL SE Strings. PLEASE SOMEBODY!!! Can someone not point my in the right direction?
  • cmC
    VSL Team
    cmC
    last edited
    last edited

    to double check we had to reset your password but everything looks as expected.

    please make sure you're logged in and with the right account (if more than one).

    and remember: only a CRAY can run an endless loop in just three seconds.
  • PaulP
    VSL Team
    PaulP

    Welcome Willem,

    Did you log in with your registered email address (in the upper right corner)?

    Best,

    Paul

    Paul Kopf Product Manager VSL
  • W
    W
    It's the same for the mac. I cannot find a link for the actual download manager software. Any ideas on how I get the epic library that came with the purchase? Hit me up! Thanks!
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi williamiris,

    You just need to register your Epic Orchestra and you´ll see the Epic Orchestra Download Files here.

    So far, you have "only" registered one VE PRO 5 license.

    Best,

    Paul

    Paul Kopf Product Manager VSL
  • L
    L

    I'm having the same problem. When I click on the 'Download Manager' link, it takes me to a page with nothing but manuals :( I've already successfully installed the e-license, but I can't get my damn instruments because I can't find an install of the download manager. :(

     Edit: I've registered my dongle, and it shows that the Recorders is registered to my account. I can even download the file that is supposed to fire up download manager. But I can't find and install for download manager :(
  • S
    S

    Hi loydb,

    Thanks for reporting, that was an error on our part. Sorry about that!

    Please try again, you should see the link to the Download Manager now.

    Best,

    Stefan
  • D
    D
    Same here, as i noticed there finally IS a Software (the new player) wich is usable under Logic 9 on mac pro 8core, i cant download all my files anymore, nothing but manuals. I want to access my products please! Im not sure about the download manager... i cant do anything with it, except open files on my HD... wich files he want to open there ? Another question: wich product must i buy to get EPIC HORNS back? I used it on gigasampler it was great... how to get them in the new player ? i would apreciate any fast answer David
  • S
    S
    last edited
    last edited

    Hi David,

    Have you been logged in when searching for the download files? When you're logged in with your registered email account you should be able to access all eligible libraries, software etc. here in your User Area. Here's the link to the new Vienna Instruments Player, and the download to your Special Editions and Single Instruments.

    If you're logged in but don't see anything, please try to empty the cache in your browser and to delete all cookies from vsl.co.at - or try another browser like Firefox or Chrome.

    Regarding Epic Horns, you can find the Vienna Instruments version here.

    Hope that helps!

    Best,

    Stefan
  • cmC
    VSL Team
    cmC

    hi david,

    unfortunately epic horns for giga do not show up in your registered products - possibly you have registered them to another account.

    more unfortunately the legacy horizon series product cannot open in the vienna instruments player (different format and bit-depth).

    for more detailed help please contact

    and remember: only a CRAY can run an endless loop in just three seconds.
  • D
    D
    This does not answer any of my questions, thanks. I dont want to download epic horns, i want to purchase it. where is it in? What is the name of the product? And where can i download registered products, wich are: Special Edition Seriennummer Registriert Special Edition Vol. 1 V90-S1DWE-W36V9-VX9L7 P 2009-04-15 06:45 Special Edition Vol. 1 PLUS V95-S1DWE-W36V4-WJ477 P 2009-04-07 12:22 Special Edition Vol. 2 V90-S1DWE-W36VX-6AYZA P 2009-04-15 20:24 Special Edition Vol. 2 PLUS V95-S1DWE-W36WH-HGR1T P 2009-04-07 12:22 Single Instruments Standard Library Registriert Extended Library Registriert Bassoon 2 V55-S1DWE-W36VH-7GHWK P 2009-04-19 22:59 Trumpet (Bb) V56-S1DWE-W36VA-GD2BF P 2009-04-19 23:01 Fanfare trumpets D74-S1DWE-W36VT-EU1LE P 2009-04-19 22:59 Soprano Choir V51-S1DWE-W36XP-NGYRA P 2009-04-19 22:59
  • cmC
    VSL Team
    cmC
    last edited
    last edited

    sorry, obviously misunderstood your question .. here are the epic horns PRODUCTS - SINGLE INSTRUMENTS - HORNS & TUBAS

    and remember: only a CRAY can run an endless loop in just three seconds.
  • D
    D
    Got this Support email by Tech-Support:(but where are the Files of my registered products to download. I can download DL-Manager, Ensemble etc. but i have this already. I need to download the librarys..) Thank you for getting in touch with us! We have received your request (Case 124454) and will get back to you soon! Have you already checked our FAQ´s? http://www.vsl.co.at/en/68/141/511/2535/2185.vsl TECHNICAL FIRST AID Please check that you are already using: - The latest eLicenser Control Center: http://www.elicenser.net/en/latest_downloads.html - The latest versions of your VSL Software: https://vsl.co.at/en/68/428/1093.vsl If these updates did the trick or you found a solution in the FAQ´s, please let us know by answering this email!
  • D
    D
    I will buy that epic horn stuff immediately, but if i am not able to download anything of my already bought instruments... i cant do that, its completely senseless. soprano choir for example, i never used it so far after purchase in 2009. 1st the issue with logic and the old player,.. and then i found nothing to download again this package from this site. now u have a workin player,... but i cant access my stuff...lool
  • cmC
    VSL Team
    cmC
    last edited
    last edited

    hmmm ... dont you see the Download Manager Files for your special editions here? USER AREA - SPECIAL EDITIONS

    and remember: only a CRAY can run an endless loop in just three seconds.
  • D
    D
    so that works, now i bought epic horns... after the activation i received an email with download details. i tried to find it myself on the page-> no luck. seems that the page is VERY not usable. everytime i have had not used this website for a while i must goin on your nerves. HOW ABOUT THIS(like all other Software Distributions do): make a simple site when user logged in - "my downloads" and simply list all of his files there. out of the order email, how can i know what "epic horns" is? i not found it at "special editions" not at "Single Instruments" nor "Instrument collections" where should i look for the download of epic horns? what a mess!
  • cmC
    VSL Team
    cmC

    eg. for the soprano choir ... doesn't the page look like this?

     

    and remember: only a CRAY can run an endless loop in just three seconds.