sorry for the temporary inconsistencies ... we included the MIR roompacks to the set of files handled by the downloadmanager lately so the updated download manager for windows magically disappeared for some collections.

we should be back to normal meanwhile and conflicting paragraphs removed - but please report if still something seems to be missing or confusing.

@cm said:

[snip]...but please report if still something seems to be missing or confusing.

I've successfully installed Download Manager 2 but everytime I try to download a file a queue entry is created but the progress remains at 0.0% no matter how long I let it run.  I'm using Windows 7 64-bit.  Thanks for your assistance.

is there any anti-virus and/or firewall application in the game and do you see at least a number of servers, eg. 4(4)?

if yes, it may help to add vienna download manager to the exceptions list (not required for windows built-in firewall).

lately we had an issue with some kaspersky version ...

I have both a hardware (in a router) and software (in Norton Internet Security) firewall.   Directory Manager is correctly configured in Norton and when I launch Download Manager the log shows no denial of service.  I tried disabling both firewalls and still could not get the progress bar past 0.0%.

Any other thoughts or suggestions?  Thanks,
John

@John In PS said:

Directory Manager is correctly configured in Norton and when I launch Download Manage

thanks for the feedback ... just to be sure: you didn't confuse directory manager with download manager?

another idea: has your router some port-forwarding configured for ports 8080 - 8089 (that's where the download manager will expect connections for data transfer)

So sorry, I typed "directory" but meant "download".  Everything else in my last post is correct:  there's an "allow" entry for Download Manager in Norton Internet Security. 

I don't see any port-forwarding option in my router (Linksys) management.  As a test I removed the router from my configuration and plugged the DSL modem output directly into my PC.  Still no go with Download Manager.

Any other thoughts?  Thanks,
John

Here's some additional information:

• I tried running Download Manager as an Administrator; no change
• I tried changning the Compatibility Property tab to Windows XP SP3; no change
• I tried running Download Manager in Windows XP Mode (Virtual PC).  Interestingly, the status reads "Downloading", whereas in my regular Windows 7 setup status never gets past "Checking files".  The progress bar still never makes it past 0.0% though.

I've run out of things to try.  Looking forward to your response,
John

to double check we had to reset your password but everything looks as expected.

please make sure you're logged in and with the right account (if more than one).

Welcome Willem,

Did you log in with your registered email address (in the upper right corner)?

Best,

Paul

Hi williamiris,

You just need to register your Epic Orchestra and you´ll see the Epic Orchestra Download Files here.

So far, you have "only" registered one VE PRO 5 license.

Best,

Paul

I'm having the same problem. When I click on the 'Download Manager' link, it takes me to a page with nothing but manuals :( I've already successfully installed the e-license, but I can't get my damn instruments because I can't find an install of the download manager. :(

 Edit: I've registered my dongle, and it shows that the Recorders is registered to my account. I can even download the file that is supposed to fire up download manager. But I can't find and install for download manager :(

Hi loydb,

Thanks for reporting, that was an error on our part. Sorry about that!

Please try again, you should see the link to the Download Manager now.

Best,

Stefan

Hi David,

Have you been logged in when searching for the download files? When you're logged in with your registered email account you should be able to access all eligible libraries, software etc. here in your User Area. Here's the link to the new Vienna Instruments Player, and the download to your Special Editions and Single Instruments.

If you're logged in but don't see anything, please try to empty the cache in your browser and to delete all cookies from vsl.co.at - or try another browser like Firefox or Chrome.

Regarding Epic Horns, you can find the Vienna Instruments version here.

Hope that helps!

Best,

Stefan