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  3. Vienna Key problem (VEPRO)

  • Vienna Key problem (VEPRO)

    F
    F

    Dear all, recently i get a warning it's running in demo mode on both of my machines (see my sig for specs).  So I tried reinstalling the LCC as well as updating the license database.  This fixed the problem on PC but not on the Mac.  Now it has like 1 or 2 tries left, is there anything I can do?  I do have a spare (and unused key) but I need to have this fixed eventually.

    Anyway, LCC is the most updated, VEPRO is only v4.1.6853.  Sorry I am not gonna update VEPRO to do more testing coz I am in the middle of a big project

    Thanks

    Frankie

    [EDIT] seems my sig was not show.....

    Dell - Xeon Quad-core 2.66GHz, 12GB RAM,  Windows 7 x64

    iMac - Core i5 3.60GHz, 8GB RAM, OSX 10.6.4
  • PaulP
    VSL Team
    PaulP

    Hi Frankie,

    Did you make sure that there is a VE PRO (VE 3) license on every key in your system?

    If not, you´re running on the demo starts contained on every ViennaKey.

    Also make sure that the Epic Orchestra license is available on the right key.

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • F
    F

    Dear Paul

    Of course there are licenses on every key.  In fact it has been running fine when I first started using VEPRO (with 3 PC's though).  I really have no idea on when this started since one of the keys has zero start now (PC), and this Mac has like 1 or 2 starts now.

    This happens randomly though.  Today it didn't give me any warning of demo start almost runs out.  Sorry I couldnt provide more info or do some more tests as I am really on a tight schedule.   All I can conclude is..... this problem already gone away on my PC after I installed the latest LCC software and updated the license in the LCC.  But not solved the problem on Mac.  I haven't tried swapping the two keys though, should I try?

    Thanks

    Frankie

    PS I do have an extra key with all demo starts unused.  So I still have a workaround in case this key's demo runs out.  ANyway if this problem persists I will sure do some more testing / updating / troubleshooting (and whatever [:D] ) after I finished my current project.
  • PaulP
    VSL Team
    PaulP

    Hello Frankie,

    Please send me screenshots of the eLCC´s of your computers with the keys plugged in, so that I can check.

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support