Vienna Symphonic Library Forum
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  • [SOLVED] Flugel horn not showing up in library

    I downloaded the new complimentary flugel horn (having just purchased VE Pro and installed it as directed.  It's not showing up in my player.  I have re-scanned the directory with the directory manger twice and it sees it there.  It did not come with a code - I cannot figure out how to get it.  Any help would be appreciated.


  •  Have you installed the latest eLicencer?

    DG


  • Yes - I have the latest software.  All y other licenses are working just fine.  I don't think I ever received a code for the flugelhorn.


  • Hi rosindabow,

    as we found out via support, you have not purchased VI PRO, but VE PRO. Which explains why the Flugelhorn license is missing.

    Best,

    Paul


    Paul Kopf Head of Product Marketing, Social Media and Support