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  4. Can't install new library [SOLVED]

  • Can't install new library [SOLVED]

    S
    S

    When I try to install my new Overdrive library, it doesn't let me.

    I am prompted with:

    The following licenses are need to install this package:
    VI Online_13
    The license is there when I open the E-License control centre, so I can't see why it's stopping me,
    can anybody help?
    many thanks,
    Shayne.
  • M
    M

    Do you have the latest version of Licence Control Centre?

    http://www.elicenser.net/en/latest_downloads.html
  • S
    S

    Yes I updated to the new version before buying the library.

    On the eLicense Control Center, the license is there with the others:

    DL Overdrive

    It's very strange why it won't install.
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi,

    did you install the lastest versions of your Vienna Software?

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • S
    S

     I actually hadn't, so have just done so.

    I am now getting the following when I try to install the library:

    The following licenses are needed to install this package:

    DL Overdrive Basic

    ?
  • S
    S

    Solved,

    I needed to reboot, it's installing now.

    many thanks, and I apologise for not checking I was running the latest versions.

    (my fault)
  • R
    R

    Hi, I have the same problem... i just got all the latest Vienna Download Manager, the latest eLicenser Control Center, Viena Instruments; I have my USB eLicenser connected and I have activated Vienna Instrument and DL Solo Violin 2, I've restarted my computer and tried to install Solo Violin 2 from the Download Manager, first it said

    The following licenses are needed to install this package:

    Player (Vienna Instruments)

    DL Solo Violin 2 *

     

    Please make sure a ViennaKey/USB eLicenser containing a valid license is inserted.

     

    Also please make sure that you are using the latest eLicenser Control Center

    available at www.elicenser.net, and the latest VSL software available in the User Area

    at www.vsl.co.at.

     

    and then it only needed "DL Solo Violin 2 *" but the USB eLicenser is connected and showing up and everything on the eLicenser Control Center... What am I missing..? Thank you