Hi Guys, i've tried to update VE Pro on a windows 7, x64 PC to build 6776 from build 5436 - i've hit major issues: I installed build 6776 over 5436 - i think this should be OK ... anyway, near the end of install process i get dialog: "elicenser control error: "Unknown exception. Process execution failed" - after OK this dialog - it pops up again. Then another dialog:"Could not find license for Vienna Ensemble Pro. Please make sure that your Vienna key is connected"; Can you please advise on how to fix these issues - as VE Pro is now totally broken; Does elicenser need update as well? Do i need a new activation code? Thanks for your help in advance; Ken
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[SOLVED] Update to build 6776 issues
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Ok, updating to the latest eLicenser solves this. But beware: It broke my iLok installation! I had to reinstall the iLok drivers, too to make it work again. I have the impression that the new version uses more resources. VE Pro (with identical instances loaded) uses about 15% idle, while before it used about 12% idle.
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Hey DG - do i need to un-install elicenser - then install updated elicenser? Do i then install update VE Pro? What happens to the activation codes - do i need new ones? (I really can't afford down time hence the reason for putting off the update for so long;) Ken
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@Electra2662 said:
Hey DG - do i need to un-install elicenser - then install updated elicenser? Do i then install update VE Pro? What happens to the activation codes - do i need new ones? (I really can't afford down time hence the reason for putting off the update for so long😉 KenI would just install the eLicencer over the top of the old one. In any case it won't do anything to the licences on the dongle. Then install VE Pro.
DG
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