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  3. ViennaKey not working

  • ViennaKey not working

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    Hi, Just fired up my studio to get some stuff to a client and my key no longer works. I have a license for the special edition and haven't had issues for almost a year. The key hasn't been dropped or damaged, hasn't even left my studio. Any advice needed- I've got to get this job done! I opened the standalone software and it says 'No licenses are installed.' What's going on? What would cause this? Thanks for any help, Pez
  • J
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    Systems specs???

    When you open the Manager Directory what do you see?

    So you use VSL everyday?  You weren't running the demo license were you?
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    Thanks for your reply Jasen. Actually I do plug it in and out when I work since I have a laptop- perhaps that's the issue? Maybe I should just leave it always plugged into my external keyboard, I was worried about it getting damaged so I unplug it since I use the machine for other stuff and go all over the house with it away from my studio. I use VSL most days and haven't ever any issue. I'm running a MacBook Pro 2.4 ghz intel proc, 4gb ram, latest Logic 8 (not yet 9), Mac OS 10.5.8, RME HDSPe (Express Card version). When I open Directory Manager I see my Vienna directories on the disk where I've always had them. No I wasn't running the demo license... at least I don't think so! I have a legal license for Special Edition. If for some reason I have been running the demo this whole time would it have lasted for almost a year? I think I purchase this library last September or thereabouts. (And I love it).
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    Oh yeah, I don't take it on the road.
  • P
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    ok all fixed.  The good folks at Sweetwater Sound in the US helped me resolve this quickly and easily.  Just a driver issue.

    Steps:  Some of you probably know this, but for anyone who doesn't- Synchrosoft is not used for the key software anymore; instead, go to elicenser.net and download the latest software there and install.  When I did that my Vienna keys were already there.. fired up Logic and everything is working and happy.