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  4. MacBook Pro 17'' i7 - eLicencer ERROR

  • MacBook Pro 17'' i7 - eLicencer ERROR

    O
    O

    MacBook Pro 17'' i7 2.66

    eLicencer Control Error.

    Vienna Suite plugins are not loading to the Logic, Live or Sibelius application.

    "Application 'Vienna Suite MCFACT' has caused the following error:

    There is an USB communication problem. Please

    connect the eLicenser to another USB Port."

    Well, I did connect the eLicenser Key to the 3 available USB ports - no change - error.

    Vienna Ensemble Pro works fine.

    Any solution?

    eLicenser 6.0.2.7027

    Vienna Suite 1.2 build 1445

    best wishes,

    JP
  • M
    M

    Please try to re-install eLCC after a restart of your computer. Then "clean up the eLicenser memory" and "update the eLicenser license database" in eLCC (-> eLCC menu bar -> Support) while the key is connected.

    I hope that helps.

    Best,

    Maya
  • O
    O

    Thanks, Logic fine now. In Live 8 the problem persist.

    This kind of error is not new to my experience - happen before.