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  • ViennaKey: License switched to DEMO?!?! argh

    Help guys!

    For some reasons, my License Control Center says that I only own DEMO licenses for VE PRO and EPIC ORCHESTRA. I just ran out of program starts, just when now the deadline is sooo close ahead!! Argh.

    I found my old activation code in my e-mail inbox, but the License Control Center says "this activation code has already been used". I need a new Activation Code ASAP!! Or is there anything else I can do??

    Please reply ASAP! Danke danke!

    Stefan


  • last edited
    last edited

    Hello Stefan,

    just checked your registrations - I can see only 1 registered VE PRO license, so you should have 2 licenses still available.

    Seems like your first licenses download didn´t work and the license is pending (did you try to click "Reparieren" in the eLicenser Control Center yet?).

    If that doesn´t work, please do the following:

    Register a second VE PRO license here and your Epic Orchestra here.

    You will receive 2 activation codes on your registered email address.

    Open eLicenser Control Center and click "Aktivierungscode eingeben" to download the cprresponding licenses (you need to do this twice).

    If that doesn´t work for any reason, please contact with a link to this forum thread, we´ll help you out of this!

    Best,

    Paul


    Paul Kopf Head of Product Marketing, Social Media and Support
  • Alright, I got another question. The Epic Orchestra that comes with VEP is SUPPOSED to be a try-out, right? 

    Cos the license completely vanished from my eLicenser.... :S


  • Hello KompoB,

    the Epic Orchestra that comes with VE PRO also comes with a permanent license.

    You have received your activation code on the 23rd of june, when you registered it. And I have checked your key, the license has also been downloaded.

    Permanent licenses do not vanish from keys, you cannot even erase them on purpose without a deletion code only we can generate.

    Best,

    Paul


    Paul Kopf Head of Product Marketing, Social Media and Support