Vienna Symphonic Library Forum
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  • HELP!

    T
    T

    Hello All, 

    Canadian composer in distress!  I purchased the Vienna Opus 1 Orchestral library in 2004 while working on a recording.  I have since reloaded it onto my new computer - but due to a recent problem with the iMac, I had the hard drive wiped and everything re-installed. Now I can't seem to load the samples from the DVDs... I've tried to access the online help but my old registration email has long since changed.  I have registered under a new name with my serial number, but I'm worried that this is what's blocking me from accessing the appropriate installers from the site. Any advice? 

    Many thanks,
    Sarah

    Toronto, Canada 
  • PaulP
    VSL Team
    PaulP

    Hello Sarah,

    you cannot register a product twice... but you have indeed opened a new user account.

    Please contact with the details of your old registration (address, email address) and we will merge your 2 accounts.

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • cmC
    VSL Team
    cmC

    accounts merged and notification sent

    and remember: only a CRAY can run an endless loop in just three seconds.