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  4. PLEASE HELP!!! Can I de-install VEPro to re-install an older version - the latest WILL NOT WORK...

  • PLEASE HELP!!! Can I de-install VEPro to re-install an older version - the latest WILL NOT WORK...

    R
    R

    I really need to install an older version of VEPro that was working - this latest build is a disaster! I can't seem to get it to not drop notes on my host computer using DP7 and LASS. The older version was working perfectly. When am I going to learn...if it ain't broke, don't fix it!

    How do I de-install since it won't allow me to install an older version if a newer one is on the machine?

    PLEASE HELP - IN THE MIDDLE OF A PROJECT AND IT"S CHOKING TO DEATH!!!
  • PaulP
    VSL Team
    PaulP

    Hello Rob,

    did you use the VE PRO Uninstaller? This should remove all files and let you install an older version.

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • R
    R
    I noticed that in addition to the uninstaller I had to use (at least on the Mac platform) a program called "Appzapper" to find at least 1 additional VePro-related file that wasn't auto-deleted, before I could downgrade - until then it still acted like a newer version was still installed (perhaps someone else could simply detail what that extra file is one must delete that isn't caught by the uninstaller?) - robjohn99 MacPro (early 2009) with 12 gigs RAM, VEPro, Snow Leopard 10.6.2
  • K
    K
    It might be "/Library/Application Support/VSL/vsldaemon2".
  • J
    J

    I'm also unable to completely uninstall a newer build on the mac and reintsall an older build, since "a newer version of this software already exists" (states the "older" installer)

    I manually removed the directory   "/Library/Application Support/VSL/" (uninstaller tool did not remove this)

    I removed the .vsl. plist files

    I emptied trash, restarted. All the normal stuff.

    Any suggestions as to how to completely remove all traces of VE Pro so that I can install an older build? 

    Thanks.
  • J
    J

    found the answer:

    http://community.vsl.co.at/forums/p/17756/126520.aspx#126520

    it appears that the mac uninstaller does not remove

    /Library/Application Support/VSL

    etc.

    manually removed all files, I can now install older version.