Hi,
The company charge my credit card 4 days ago. I've purchased some VSL download product and i'm waiting for activation codes by email ... now, after 4 days, there is nothing !! it is normal ?
Nicolas
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AFTER 4 DAYS, I'M STILL WAITING FOR ACTIVATION CODES
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ONE MORE EMAIL with excuses for delays but still NO EMAIL WITH ACTIVATION CODE !!
i don't understand. I've paid 900 euros last saturday (after waiting 2 days for paying with my credit card directly with the back-office) and i receive nothing.
The team is kind, the products are wonderful but it's really NOT serious !!! the organization of the company is awful.
i'm really disappointed about VSL'organization !
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Hello Nicolas,
this is not an excuse, but a short explanation:
There´s a lot going on with Vienna Ensemble PRO, we have been working day and night over the last weeks, and still are (as you can see).
It was a weekend order, sometimes the credit card checks take longer than expected.
Please rest assured that we´re doing our best to get you your product as fast as possible. And I´m sure you will revise your reclamation very soon, because our service and organization is top-class and we are proud of it. Ask around.
I´m pretty sure that you will have everything by tomorrow, but that would have worked in any case, without your mails to all available email addresses and posting in the forum.
Once again, I understand your position as well. Thanks for listening.
Best,
Paul
Paul Kopf Product Manager VSL -
Hi,
All is OK NOW ... the team explain to me that they have internal technical problem.
They apologize to me and have good reaction.
Thx a lot for your reactivity
