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  4. Appassionata/ Synchrosoft e-license problem

  • Appassionata/ Synchrosoft e-license problem

    L
    L

    Its actually the usual problem lots of people seem to have with the syncrosoft usb dongle saying its disabled or corrupt, and it happened after i had to archive/install Mac leopard on my intel G5, but on top of that Appassionata 1+2 dont work anymore either in Logic or as a standalone.

    If I launch as a standalone (even after re-installing with the latest installer) I just get a white square on my desktop and have to force quit. The AU versions either crash Logic completely on start up or crash the auval.

    So what can I do ? I've emailed Steinberg tech support to see if they can fix the e-licensor issue, but not having Appassionata is a nightmare at the moment.

    thanks in advance

    Paul
  • C
    C

    Hiya...just loaded up VSL SE plus Appassionata into Logic 9 under Snow Leopard...said I had to go to the www.syncrosoft.com/downloads website to download brand new drivers meant for 10.6...after is seems to fire up fine...

    Good Luck (same true for iLok too)

    christof, London
  • D
    D

    All my USB-dongle related problems went away when I installed a dedicated PCI card with 4 USB ports.  If you are on a desktop unit

    you might consider taking a look.  They are very inexpensive.

    DDunn
  • cmC
    VSL Team
    cmC

    don't know what exactly you mean with *archive/install Mac leopard * but we noticed often that some soft-elicenser becomes invalid when moved to a new system (computer-ID no longer valid)

    i suggest to delete <SeLicenser.sel> to be found  in /Library/Application\ Support/Syncrosoft\ Soft-eLicenser/ and reboot then.

    hth, christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • L
    L

    Its fixed now, you have to email Steinberg who send you a repair tool which fixes the Syncrosoft USB license.

    I'm surprised tech support dont know this as it affects the use of your libraries ?? not quite as surprised as a tech guy not knowing what Archive/Install is mind you ;-) 
  • cmC
    VSL Team
    cmC

    sorry, but the term *archive/install* is as unclear as *mac leopard*

    and to clear *the fix* - as mentioned above it is related to soft-elicensers which loose their validity if significant changes happen to your computer or operating system and i'm sure this fact is mentioned in your rob papen and analog factory product manuals ...

     

    VSL does not use soft-licensers so we cannot support them and you have to contact the vendor or steinberg for resetting them.

    in case the licenses do support this, i'd recommend transfering them on the USB elicenser to avoid such issues in the future.

    christian

     

    btw: it appears you have 2 accounts with registered products in our user area which i suggest to be merged

    and remember: only a CRAY can run an endless loop in just three seconds.
  • L
    L

    >sorry, but the term *archive/install* is as unclear as *mac leopard*

    No, I'm sorry but niether of these terms are unclear and are used all of the time around the net http://support.apple.com/kb/HT1710 and its very unhelpful for a tech support guy to be so anal when a customer is experiencing problems with your products.

    >and to clear *the fix* - as mentioned above it is related to soft-elicensers which loose their validity if significant changes happen to your computer or operating system and i'm sure this fact is mentioned in your rob papen and analog factory product manuals ..

    Yes I contacted Rob Papen support and they knew right away the answer was to contact Stienberg once I described I had to Archive/Install mac Leopard.

    >VSL does not use soft-licensers so we cannot support them and you have to contact the vendor or steinberg for resetting them.in case the licenses do support this,

    Sorry this is very unlear ??? how can my VSL *not use soft-licensers*  if the Appassionata licenses are on it and you have access to my Syncrosft account to see them and the other licenses I have on it ?? 

    *i'd recommend transfering them on the USB elicenser to avoid such issues in the future.*

    Which USB elicenser would you recommend I transfer them on to ? One you officially support now I hope.

    *btw: it appears you have 2 accounts with registered products in our user area which i suggest to be merged

    Yes fine, I dont know how that happened, please let me know how to do that.