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  • Vista X64 VE3, VI serious issues

    D
    D

    Hi all,

    We have a system with Vista Home Premium X64, VI/VE3.

    After installing all the VSL and Syncrosoft software and launch the VI

    it does the scan and then right before the GUI comes up we get an error

    message with "Application Stopped working" and there is nothing we

    can do except close the window and the VI goes away. There is 

    also some system dump info as well which looks like a bunch of

    numerical strings. Nothing I can really make out.

    Anyone seen this before?

    Our computer configuration:

    CPU:  2.66 GHz Core i7

                                  

    Chipset: Intel X58

    RAM: 6GB DDR3/1366 (3 DIMMS)

                            12 RAM Slots 

                             Vista Home Premium 64-bit

    Hard Drive (OS): 500 GB Seagate Barracuda

    Hard Drive (Audio):     1 TB GB Seagate Barracuda

    Video: Geforce 9500GT  

    Thanks in advance for your help!

    DM
  • cmC
    VSL Team
    cmC

     hmm, we had it running on an X58 board vista64 before we switched to windows7 with an RME multiface ...

    btw: what audio device is installed and are the ASIO drivers ok? service packs applied?

    you can try to delete all .ini files from C:\ProgramData\VSL\ except vsldirs1.ini (holding the sample data locations)

     

    what strikes me is the 9500GT - lately we also had a GUI issue with older resp. windows buildt-in video drivers, please try to update.

     

    in case the issue remains after having considered all from above please save the error report file (of the dump) and sand it to vsl support instead of microsoft - someone knowledgable will look through it.

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • D
    D
    last edited
    last edited

    Hi cm,

    Thanks for your reply.

    The interface we are using is HDSPeRayDAT from RME with the word clock module.

    ASIO drivers look fine, and everything is up to date driver-wise.

    This computer is a slave machine meant to send audio back to a Pro Tools HD rig

    on a Mac using VE3.

    Here is the dump, I'll send it to support as well:

    @Another User said:

    Vienna Instruments(Ensemble)_X64.exe has stopped working.
    Problem Details

    Event Name: APPCRASH
    Application Name: Vienna Instruments(Ensemble)_X64.exe
    Version 0.0.0.0
    Time Stamp: varies, this one was 49954e94
    Exception Code: c0000005
    Exception Offset: 0000000000193352
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033
    Additional Info 1: 7f5a
    Additional Info 2: c1a0296246cfbba3125965164ae8a59
    Additional Info 3: e8aa
    Additional Info 4: 11df5fb9d6fa86afd4f15c13b113cf68
  • cmC
    VSL Team
    cmC

     thx for the info - i have sent you an email with some suggestion which may help ... please let me know.

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • D
    D

    Hey cm,

    Thanks for the email. It fixed the problem!

    DM