Vienna Symphonic Library Forum
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  • Store is terrible and buggy

    I just tried to purchase VE3 on this site. Either no transaction ever happened, or I was billed multiple times. I'm hoping someone can check if my order went though

    But basically it pops up some payment verification through wells fargo, then pops up a "thank you for enrolling in payment protection" and then returns to my cart saying "please check your input"

    I would prefer to buy US, is there a way to get VE3 via US? 


  • last edited
    last edited

    nathan, it seems visa (and master?) lately have changed something in their policy regarding payments in onlineshops. unfortunately we have not received a respective notification regarding a change of the payment process but we have already sent a request to our payment provider for details.

    until now it has been optional if a user's credit card is enrolled for *verified by visa* or *master secure code* and we don't have any direct influence if you are forwarded to a verification page or not during the payment process.

    for a back office order - which hopefully still works as we are used to - please contact sales@vsl.co.at

    we apologize for the inconvenience, christian


    and remember: only a CRAY can run an endless loop in just three seconds.
  • I'm working on this issue now, no need for response. But I posted here just to let you all know the store needs work.