I'll double second this (or third it - if that's possible [:)] )@John O'Neill said:
I would suggest to Herb that, if the legacy customers number so few, that this minority group would all be given the option of contacting the sales department to do a deal when the time to upgrade comes. Then everyone wins . A nod from the company in that direction would end the discontent felt amongst VSLs original customers. Perhaps the VSL company would email this group privately if it is not a big logistical exercise and assure them of a value for money upgrade when the time comes. I would like to echo a quote from one of the contributers made above (I) " simply don't want all the extra articulations right now, until I can buy an off the shelf PC/Mac with 32gig of RAM etc." This is a common sense approach to upgrading in my opinion and a company as professional as VSL with customers who are serious about making professional recordings must be able to judge when customers are in a situation to take full advantage of upgrades. Please don't close out the customers that are most likely to upgrade in the future at a 'common sense' time. John O'Neill
My silence on this issue has not been an indication that I'm OK with this situation - it's only been because I didn't want to fan the already rising flames. (I have been avidly following progress though) I can't pretend that I'm going to be in position to upgrade substantially in the foreseeable future, but my understanding of 'investment' was the same as those who have eloquently argued their case here.
I'm only chipping in now to register a) my interest in keeping my possibilty of a future upgrade 'live' as it seems increasing numbers are doing, and b) perhaps indicate that it's not only those who have been active on the forum that are affected or concerned.
Notwithstanding that, it's a great shame that this difficulty has occurred - I'm sure the company did not intend to upset anyone, and that the decision was taken with the best of business intentions. It does appear that many of us feel somewhat aggrieved though, and I would urge Herb to leave no stone unturned in looking for a solution that appeases the disgruntled customers among us, but that also preserves the integrity and future of the firm. There's nothing else out there that comes close to this one as far as I can see. [Y]
Regards,
John