@herb said:
All future updates of the Vienna Instruments software will be for free.
New major features of the Vienna Ensemble software like the resently published crossplatform network version (VE3)
will be with costs.
Thanks Herb,
Honestly, I don't mind paying a reasonable fee for software upgrades and I think it might be better long-term business for us all. This way, we can expect to get software updates and VSL gets fairly compensated.
Why not consider making a good business-sense concession to the outcry from existing users to extend their upgrade options? As you can see from my e-mails, this only really affects me in the sense of knowing VSL will be a stronger business when all users are happy (I have no financial gain in this request). Plus, since you're raising prices (at least here in the U.S.), you can offer users a nice discount from the new higher prices and upgraders will be pleased and you get the same remuneration that I would pay buying today - everyone's happy! In addition, you could then offer steep discounts as you did with the previous Horizon sale and generate business from new customers as well. This way, we're all pretty much paying the same price which seems fair to all.
Well anyhow, thank you for the reply and giving me a little confidence to become a new VI customer. I just think you can really find a way to please almost everyone else as well too. Really its the only good solution so please give it your serious consideration.
Seems like a win-win situation that would rectify this current fiasco.[Y]
Best regards,
Gregory D. Moore