@herb said:
Just curious, what were your primary upgrade plans?
Maybe I'm wrong, but I have the feeling, that especially the people who didn't have any upgrade plans are most upset?
best
Herb
Hi Herb,
As a Horizon user planning an upgrade to a rather large VI library package (see my e-mails), This thread has me deeply concerned about how long VSL will support users who invest in the current VI software platform. Since the VI library is in a "locked format", I'm dependent upon VSL providing me with software upgrades to work with current OS platforms in the future. Will I be forced into a major sample upgrade purchase such as is happening for the existing Pro-Edition and Horizon users?
As the Horizon libs were being sold here in the U.S. as recently as last fall (with upgrade options being an advertised "feature"), it seems like a rather short time frame to be cutting off upgrade paths for these users. I would hope to be able to use a purchase such as this for 5-10 years. Yet, as some are saying, the VI is already 2 years old, does that mean that, by investing late in the cycle, I'm investing in an expensive library that might require a substantially large additional upgrade investment in the near future? Were the library still in the GIGA or Kontakt format, I would be assured that upgrades to new OS platforms would be available for a reasonably typical software upgrade fee (of say $200-500). However, I would be rather shocked to find out if my only upgrade option were to a new sample library (say the 32-bit version).
Also, I'm concerned about VSL cutting off upgrades options to previous users and alienating them as potential customers in the future. As a potential VI customer, this affects me as well as you, as we all depend upon VSL to remain healthy and strong.
What support commitment will VSL make to those currently considering investing in the VI software today?
Will you provide software-only update options?
I am asking not to make judgement on your business decisions, but to know what commitments I can expect as a customer. If a major upgrade commitment might be expected in the near future, then maybe I can't afford the VI libs and should consider the SE instead? I want to know whether there will be software only upgrade options that will allow me to continue using the sounds that I am investing in today.
I have other major expenses to plan for as well so I want to know what to expect if I invest in the VSL VI Library today and this thread has me seriously concerned and unsure about proceeding with my current planned upgrade.
Sincerely,
Gregory D. Moore