@herb said:
I don't think so:
- Most of our users are excusively Vienna Instrument users, never licensed a Sample Library from us.
- Most of our Sample Library users have already upgraded
- A lot of users like to get the "Free Extended Offers" with this final upgrade sale
- all users who really want to upgrade but do have problems with the funding, could contact their distributors to make a setup
So finally there are all users, who prefer their Kontakt, Giga, EXS platforms, and don't want to make a change,
but they also don't want to loose their theoretical upgrade option.
I'm sorry, that I don't have a convincing solution in this case.
best
Herb
Herb, I'm not quite sure how to interpret this reply. I think what Shredordead meant, is that everyone on this thread is upset, and maybe that the u-turn on the VIP policy serves to also get the VI exclusive users upset regarding similar future situations.
But still, are you saying that it is ok to cancel the upgrade possibilies to those who bougth the sample libraries, because there are enough VI exclusive users? Don't you think that showing your customers that the VIP policy won't function as originally intended will upset customers, including VI exclusives? And thus have a possible impact on future sales?
"Most of our Sample Library users have already upgraded"
Why is this still being brougth up? Is it ok to cancel the advertised upgrade possibilites because there aren't that many left whom has not upgraded?
"A lot of users like to get the "Free Extended Offers" with this final upgrade sale"
Ofcourse, but still there are people whom cannot afford the deal right now.
"all users who really want to upgrade but do have problems with the funding, could contact their distributors to make a setup"
Really? All users can contact their distributers and do what? Make a reservation? An indefinate reservation? Or are you implying that anyone can get/afford the upgrade via some kind of credit arrangement? In that case I think you overestimate alot of your customers current economy.
None of this actually explains anything about why you chose to completly remove the upgrade paths. If such a cancelation is necessery you would think the customers atleast deserved a much longer grace period or warning, (Yeah I know I keep saying it) because this is such a complete u-turn in terms of how your customers percived the original VIP policy.
One last note, none of this is meant to be neither insolent or disrespectful in any way. I just want to understand why you think both the cancelation and the time frame is reasonable and necessery.
Kind regards
Tom-Erlend Malm