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  4. Where can I find the Vienna Key Number?

  • Where can I find the Vienna Key Number?

    M
    M

    I bought the Vienna Special Edition. The Installation ist very very complicated. Where can I find the Vienna Key Number on my PC? I installed the Syncrosoft Control Center, but I can't open it.
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi muzique,

    you find the Vienna Key serial number in the Syncrosoft LCC software - it is the first 6 digits.

    There is also a Video Tutorial available on Registration and Installation.

    What happens when you open the Syncrosoft LCC? Any error messages?

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • M
    M
    When I want to open the LCC, the PC writes that he has a Problem to open this programm, hmm.
  • M
    M

    Is there another posibility to get the Vienna Key Number?
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi,

    nothing works without the Syncrosoft Software. Did you download the latest available version?

    Maybe you need to deactivate your Firewall and Anti Virus Software, that may block communication.

    What are the specs of your computer?

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • M
    M

    Yes, I downloaded the latest available version. I have no firewall and no Anti Virus.

    I work with Windows XP and the PC schould be good enough.

    What do I have to do first? To put in the Key oder to install the LCC?
  • M
    M

    Package.info I can't open to!

    I think I have to bring back this software into the store and buy the Eastwest Symphonic or something like that
  • PaulP
    VSL Team
    PaulP

    Muzique,

    we can make that together, I´m sure [:)]

    It will be a little easier if you tell me which steps you have taken by now. Obviously you managed to install the Syncrosoft LCC, that´s a good first step.

    And the Vienna Instruments Software is also installed.

    Now to the Library Installer: I guess that you have started it - then it asks for the "package.info" file.

    If you try to open the "package.info" file by itself, there won´t be any effect!

    Hope that helps. I really suggest to watch the onscreen tutorial and follow it step by step, then there won´t be any misunderstandings. You also have these tutorials on your Special Edition CD, BTW.

    Hope that helps!

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • M
    M

    Hi Paul, thx for the help.

    I try to explain it in English what I did until now:

    First I put in the Steinberg-Dongle.

    Then I installed the LCC

    Then I installed the Vienna Instruments software

    Then I would open the LCC for the register-code, but I can't open the LCC.

    When I doubleclick the package.info then it writes, that I can't open this.

    Hmm?
  • PaulP
    VSL Team
    PaulP

    Hi muzique,

    did you try after a restart? The Syncrosoft LCC should be properly installed, otherwise the installation of the Vienna Instruments wouldn´t have worked.

    You should not doubleclick the "package.info", that is useless.

    As described in the manual and shown in the Installation Video, you need to start the Library Installer (in the Vienna Instruments folder you find in "Programs").

    The Library Installer will ask you to locate "package.info" on DVD #1, and will guide you through the installation process.

    The installation will work without the licenses downloaded, as it contains a Demo License for cases like this - you have 180 free starts to check out the collection.

    Let´s see if we can get the installation of the library to work. And I´d try a restart, then open the Syncrosoft LCC before anything else to find the serial number of your key.

    Best,

    Paul 

    Paul Kopf Head of Product Marketing, Social Media and Support
  • M
    M

    Yes, I tried it after a restart.

    When I use the library installer, then it writes:

    The followning licences are needed to install this package

    Player (Vienna Instruments)

    Special Edition Basic

    When I click ok, nothing happens???
  • M
    M

    Is it possible to install the Vienna Special Edition without beeing on internet with my music-computer?
  • PaulP
    VSL Team
    PaulP

    Good morning!

    Ok, I´m in a bit of a dilemma here, because I´m afraid you don´t answer my questions..... at least not the way I would expect it.

    After a restart, do you see the Vienna Key in the Syncrosoft LCC?

    Because to me it looks like the key is not recognized by the LCC.

    Of course you can start installatio without being connected to the internet - all you need is the Syncrosoft LCC, the Vienna Instruments and your Vienna Key.

    Did you have a chance to look at the installation video? It would make things easier to explain  and you could tell me where you are stuck....

    Thanks for answering my questions in advance!

    Best,

    Paul 

    Paul Kopf Head of Product Marketing, Social Media and Support
  • D
    D

    Not to interrupt this lovely dialogue, but I would say that you haven't yet downloaded the licence to your dongle. This can be done from any PC connected to the Internet. On your Internet PC you have to:

    Install the LCC software

    Insert the dongle when told

    Then follow instructions, as given on screen, and also in the manual.

    Then when you insert this dongle into your music PC it should see the licences when you open LCC.

    DG
  • cmC
    VSL Team
    cmC

    intending to interrupt the lovely dialog ... it rather looks to me that neither the respective key nor any product is registered as of now ... so there has no activation code been handed out and therefore no license been downloaded.

     

    fortunately a ViennaKey has 180 demo mode #1 starts to allow at least installing software and libray, but i strongly recommend to follow the instructions given in the video tutorial.

     

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • D
    D
    last edited
    last edited

    @cm said:

    fortunately a ViennaKey has 180 demo mode #1 starts to allow at least installing software and libray, but i strongly recommend to follow the instructions given in the video tutorial.

    christian

    And this is where the problem lies; he is using a Steinberg key. [;)]

    DG
  • cmC
    VSL Team
    cmC

    the more i'd recommend to register key and product ....

    and remember: only a CRAY can run an endless loop in just three seconds.
  • M
    M

    Hi

    Sorry, if I didn't answer your questions...the English language is so difficult like to install the Vienna Special Edition!

    Okay, I saw the video and I stuck there, where I should open the Syncrosoft LCC.

    Where can I see the key in the Syncrosoft LCC when I can't open it?

    Where should I download the licence for my Steinberg Dongle?
  • cmC
    VSL Team
    cmC

    PC: Start - Programs - Syncrosoft - License Control Center

    Mac: Finder - Applications - License Control Center

     

    you can download the license on any computer connected to the internet

    you can run the (Vienna Instruments Software) installer on any computer the key is attached to

     

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • M
    M

    I know how to open the LCC, but on my computer I can't open it. Could it be the problem, that I work with Windows XP Service Pack 1?

    I red, that the Licence should be on the dongle, when I buy cubase.