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  • our sincere apologies - we had to dig around a while until we found the insignificant but disastrous error.

     

    although it is now fixed we will of course watch the behaviour over the next days.

     

    what we cannot catch is interruption of the connection as such, but every download which finishes should no longer be corrupt.

     

    we have also already considered to provide some MD5 hash, but i thought this would be expecting too much from most users.

     

    currently it seems there is no possibility to enable a *resume download* but we will investigate on available options.

     

    thanks for your patience, christian


    and remember: only a CRAY can run an endless loop in just three seconds.
  • Download worked now, installation worked, bass is grooving[H] user is happy...

    Thanks for your efforts and great support!

    Sorry for my impatience before.

    christof 


  • Hi Christian,

    Here's some info on what kept happening to me last night and this morning, in case it helps: there was no "interrupted connection" as such. My browser was unable to see the full file size at any time during the transaction ("file size unknown") and so it kept thinking they were complete before they actually were. For instance, when I was downloading cab10 this morning, it reached 85Mb and then showed as "download complete", although clearly I knew it wasn't complete because the webpage said "file size=134Mb". As a result the download was unable to resume, the only option was to start again and "re-download" from scratch.

    This morning I was using Speed Download on the Mac and initially that too was unable to see the file sizes, so I had the break at 85Mb when it thought cab10 was complete but it wasn't. However, I told SD to re-download the file and the 2nd time suddenly it COULD see the file size correctly, began displaying a "percentage complete" status indicator, as usual, and downloaded the whole file correctly - although it had to download it from scratch. 

    That was this morning (I got up early to try and get the files before things got busy). Last night I was getting the "1kb file" problem.

    So my guess would be that there were two separate issues - the 1kb thing (which you say you found and fixed) and then a second issue with browsers and download managers being unable to see the correct file size and thus not knowing whether or not a download was complete. So if there was a break in transmission for whatever reason, the browser would assume that the download was complete, when actually it wasn't. Obviously that is just a guess, and a totally non-technical one at that!

    It all seems to be working fine now though: I'm just downloading the second library I've bought and this time everything is going normally, SD can see the file sizes correctly and thus there are no problems. I hope everyone else is also now getting their downloads OK.

    Can't wait to try out the new instruments! One and a half more files to go, then repair permissions, reboot and install...

    Nick 


    Mac Mini M2 16Gb RAM 500Gb int. SSD 2Tb ext. SSD Pro Tools/Mixbus An awful lot of VI, Synchron-ised and Synchron libraries, amongst others. VSL user since 2003.