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  4. Update will not install: OSX-1.12-ppc, lost my samples.

  • Update will not install: OSX-1.12-ppc, lost my samples.

    T
    T
    I have downloaded the "ViennaInstrumentsSoftwareOSX-1.12-ppc" and it seems to go along well, but instead of completed dialog I get the cryptic message: "Error during installation of the software-try installing again" I can start both standalone and Ensemble but cant find any licenses or patches/matrices/presets. The Lisence Controll Center finds my Strings and Special Edition licenses. I´ve tried the DirectoryManager for both, no luck. Have repaired Disk Permission and I have tried zapping the PR RAM and disk-utility. This happened after installing the VE (I installed without the USB-key in). Anyone with a solution? Trond H Mac G5 2x 1,8 GHz OSX.4.10 3GB RAM
  • PaulP
    VSL Team
    PaulP

    Hi Trond,

    please check the permission of your "Custom Data Folder" you find in your "user" folder (VI) and in "Macintosh HD/users/shared" (VE).

    They should be set to "read&write". 

    Hope that helps!

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • T
    T
    Have checked. Seems ok. I have also run the Intel-update on my Mac Mini, and it all works well on that one. Trond
  • PaulP
    VSL Team
    PaulP

    Hi Trond,

    what happens if you install with your key attached?

    Thanks,

    Paul 

    Paul Kopf Head of Product Marketing, Social Media and Support
  • T
    T
    Hi, I have tried that too. Also tried a manual uninstall and trashing preferences. It is the new 1.12 version that starts, but no lisences or samples. Trond