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  4. We'd like a straight answer please...

  • We'd like a straight answer please...

    S
    S
    As a customer and true believer in VSL and what it has done for my music... I'd like to know for once and for all from the VSL team if, as has been suggested, the new VI contains any of the current samples for those that own the Pro edition of the library. Many thanks, Simon

    "VIP – the Vienna Innovation Program. The basic principle of the program is simple: When upgrading to a larger edition of our library, a customer should not have to pay for an existing sample more than once. This will allow our loyal customers to affordably grow with the Vienna Symphonic Library, as we expand to our unprecedented goal of more than 1.5 million samples. VIP customers can upgrade to larger collections crossgrade to future software platforms, benefit from free sample download, enjoy extensive service offers and feel safe in the knowledge that their investment in the future of orchestral music production will last forever."
  • T
    T
    Simon, if you read through the (many) posts on this subject in this forum you'll see that

    Yes - the VI does contain samples from the ProEdition (albeit 24bit rather than 16)

    No - you won't get a discount on the Standard Library VIs but yes you will get a huge discount on the Full VIs (i.e. the Extended Part).

    Like me, you'll probably think that this is a costly upgrade, but then you'll have to decide whether to say "what the hell" and go for it anyway or make a fuss - which I've decided doesn't make much of a difference and there's plenty of other Forum posts where that can be done.
  • S
    S
    Yes - I've read all the other posts - but not once did Herb or another VSL rep mention that they are charging us for the same samples - and more importantly, why.

    And you are right of course - but my reason for asking the question is simple. I love the collection and use it for everything I do (almost) - and had planned to upgrade when the next big thing came out - I knew it would be worth it. VSL has been the only company I've dealt with in a professional career that has stood by their word and honored a statement (other than Spectrasonics) - that I believe they truly stand by... it is why I simply want them to say that we are re-purchasing samples we've already bought - and then say why they still have their VIP statement on their site - because it no longer applies.

    I believe that those who have already made a substantial "investment" in the library should be afforded some sort of recognition for believing that they would not have to pay twice for samples - regardless of whether they left them at 24bit and added some samples. The fact remains that they said we wouldn't and now their asking us to say okay - yeah, we'll ignore your statement and go ahead and sink another $5k into your product. I will be purchasing the extended Cube - but I'm sick to my stomach the way they're going about it.
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    @simongentry said:

    Yes - I've read all the other posts - but not once did Herb or another VSL rep mention that they are charging us for the same samples - and more importantly, why.


    That's not the case, at least I read statements from Herb and cm explaining why it is how it is. It may be hard to find in 300 different topics about the same topic admittedly, but that's not their fault I'd say.

    All the best,
    PolarBear
  • cmC
    VSL Team
    cmC
    simon, i have mentioned it already several times, but obviously there are some messages no one wants to hear (or read) ....

    the key is: *... When upgrading to a larger edition of our library ...*
    the standard collections are not a larger library, the full collection is.
    you get the respective discounts due to your registered products - in your case (chamber strings not included) this are $ 4.755 on $ 10.190 (SC without chamber strings collection) what results in an upgrade price of $ 5.435

    in case you decide to add the chamber strings your price is $ 6.235 (discount remains the same) and you save another $ 510 because taking the whole package (the symphonic cube standard is $ 4.620, wheras adding single collections standard is $ 5.130)

    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • J
    J
    the key is: *... When upgrading to a larger edition of our library ...*
    the standard collections are not a larger library, the full collection is.
    you get the respective discounts due to your registered products - in your case (chamber strings not included) this are $ 4.755 on $ 10.190 (SC without chamber strings collection) what results in an upgrade price of $ 5.435

    in case you decide to add the chamber strings your price is $ 6.235 (discount remains the same) and you save another $ 510 because taking the whole package (the symphonic cube standard is $ 4.620, wheras adding single collections standard is $ 5.130)

    christian[/quote]

    Christian,

    I'll ask once more then not mention VIP prices again!

    I want to upgrade Full Pro Edition to Symphonic Cube Extended. The discount shows as £2529. I paid £3660. All of the Pro Edition samples are on the Cube.. Yes? so somehow I must be paying again for a proportion of the samples.

    New user pays £6137 for 800.000 samples, 24 Bit, VI engine. Existing user of the Pro Library will pay £7268 (including the purchase cost of the Pro Edition) for 800.000 samples, 24 bit, VI Engine.

    Therefore the existing user ends up paying more when upgrading to a larger edition of the library.

    Yes people say I've had months use out of the Pro Ed but didn't First Ed users get months of use out of their edition before taking a fully discounted upgrade to the Pro Ed.

    As I say this is my last comment on the matter but I wouldn't mind your thoughts

    Thanks

    Julian
  • cmC
    VSL Team
    cmC
    julian, it is not always possible to simplify (in german i would say: nicht alles was hinkt, ist ein vergleich)
    opus (1 + 2), first edition and pro edition are in the same formats (giga, exs) - to give you a discount of exactly the figure you haad payed for your first product was easy (although you received new media and kept your original license btw.)

    wait - what about opus users who purchased when it was available for a reduced price? completely unfair, we have had to reimburse all other users the diference because the discount was (is) the same, independantly when they purchased opus ... oh, and what about all other first/pro edition summer/holiday/students prices? what about the price reductions for purchasing solo strings if you have pro registered or vice versa?

    to look at pricing with such arguments would reduce the whole upgrade system to absurdity.

    basically you don't pay for a sample twice because VSL offers VIP prices for regsistered users, but we don't reduce this system to *counting samples* but use (and will and have always used) it to offer fair upgrade paths.

    in case we had the option to release a VI for 16 bit samples using the current database (similar to the sidegrade option say giga - kontakt) your arguments would be somehow valid.
    in my eyes you should then be charged a certain amount of money to honor the development of the VI though - but this is a theoretical reflexion, since it is nothing what exists ....

    re-edited samples, 24 bit resolution, new engine, new mapping, significant discounts - sorry if you don't like it ...

    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • M
    M
    It seems to me that when everyone thinks of the Cube, and the upgrade cost, plus the discounts etc etc, they are not really considering the importance of the development cost and the benefit to us, the customers, of the new Vienna Instruments.

    If I calculate the discount that I will get on the Extended Cube, and I see that it may be less than what I already paid so far, I consider the difference to be the price of the amazing new technology and ease of use of the new Instruments.

    I don't expect to get all of this new technology for free.

    Regards - Colin
  • L
    L
    To me that's seems fair.
    I'm ok to pay that price, new sounds, much more playable, no more problems with repetitions tools, I'm excited to MAKE some music and do LESS programming.
    Furthermore it's up to us to buy some specified intruments, no need to buy the whole stuff at once.
    Plus you always get a fair discount if you already own some VSL products
    "-)
  • S
    S
    Christian - Let me first say that I'm not trying to be awkward - it's so hard to discuss something of this importance over a medium such as a forum... I think this may be only my 7th or so posting. I've done nothing but praise VSL for the two years I've owned both the First Edition and then the Pro Edition. I appreciate the work that must have gone into the VI edition - I do. I appreciate 24bit samples ( a major upgrade to 16bit) - as well as the tool which eliminates the need for all the programming - I've watched the tutorials - it's incredible. I don't question any of that - not at all. What I do question is a current user having to pay full price just to get in the door - I see the discounts for the extended versions - and they are significant. But paying full price just to own the standard version which is comprised of many if not all the Pro Edition samples (albeit in 24bit) is asking a lot IMHO. I suppose we'll agree to differ on this subject - as I will still purchase the Cube. I'll leave it at that and thank you for all your replies cheers, Simon
  • M
    M
    24 bit samples were actually promised as part of the pro edition, the delivery mechanism being the logistical stumbling block at the time.
  • cmC
    VSL Team
    cmC
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    @Martin Bayless said:

    24 bit samples were actually promised as part of the pro edition, the delivery mechanism being the logistical stumbling block at the time.

    ehhm ... i have to adjust this statement .... the inability of giga to handle 24-bit instruments (not samples! - respectively gigaeditor not beeing able to save them) and the impracticable behaviour (of both major applications)to manage memory with 24-bit samples has been the stumbling ...
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • M
    M
    not sure what you mean by ehhm or adjustments. there were multiple problems with the delivery of 24 bit samples at the time the pro edition was released ranging from the limitations of host software to fitting everything on dvds or hard disks. what came from it was the clear commitment from herb, and echoed by paul and yourself, that 24 bit samples were included in the pro edition purchases but would be provided to users at a future time when feasible at the cost of the delivery media. your quote as to this in part follows:

    "a final decision how to overcome this trouble has not been passed, but be assured, you will end up beeing the owner of a full 24-bit version of the library - can you live with that (somehow cryptic) comment?"

    the point is not why this has yet to materialize, but that it hasn't. some users attempting to defend the vip program and present pricing problem are attempting to say that vsl is really not charging twice for the same sample because 24-bit samples are actually additional samples. they are not. they are an unfulfilled contractual obligation.
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    @cm said:

    simon, i have mentioned it already several times, but obviously there are some messages no one wants to hear (or read) ....

    the key is: *... When upgrading to a larger edition of our library ...*
    the standard collections are not a larger library, the full collection is.


    So this is your logic.

    Wow, CM.. goodness...

    You'll probably come up with a wonderful explanation to the fact that I have pro-edition (360 000 samples - as stated on the VSL site) and yet if I want to acquire the Symphonic Cube standard edition ( 800 000 samples - as stated on the VSL site) I'm not really upgrading to a 'larger edition' of your library so there's no sense in having a VIP price for that.

    My maths say that's a difference of 440 000 samples but you'll say it's not really a 'larger edition' because.....

    because...

    because... umm...

    lets see...

    Because the pro edition doesn't contain the chamber strings and all the other Horizon collection, which if I had them all would maybe add up to the same number of samples that the standard Cube has. And even though quite a bunch of samples in the VI's are new samples, all in all the collection is no bigger than the full Pro & horizon editions (in terms of total samples)...

    It's clear to me that you VSL guys are gonna have to go pretty far to try and make any kind of sense and still fail to do so in the end.
    Are you really willing to say anything in defence of your new VIP policy?

    Why don't you let go and admit things as they are : You want to force us to the extended editions, and you're ready to take the risk that people won't buy into it as a reaction to you forcing them.
    That's what I would call integrity..
    Just joking. I don't think you guys are dumb enough to be honest about it in public.

    Clearly you don't really want the Standard Cube to be called a larger edition... It doesn't fit well with the plan...

    I don't envy your role here on the forum CM. It's understandably hard to be a representative of VSL these days in threads like these and yet you still manage to come up with some kind of an answer.
    I certainly don't buy into your arguments, as you can read from my thread but I still sincerly applaud your energy..

    It even feels as though you actually believe what you're saying.. [[;)]] .

    Charl
  • H
    H
    800000 samples is the amount of the full version.
    The Standard content will be around 200000 samples, comprised from these products:
    Pro Edition, Solo strings, Chamber strings, Harps, Epic Horns, Woodwind Ensembles, French Oboe,
    and new samples.

    Fact is that you would miss around 200000 of samples you already own with the Pro Edition.
    That's why the Standard Edition makes really no sense for Pro Edition users, because they have to use their EXS/Giga Pro Edition versions simultaneous with the Vienna Instruments to get access to all their samples.

    best
    Herb
  • cmC
    VSL Team
    cmC
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    charl, it is in no way hard to be a representative of VSL, not in these times and not elsewhen ...

    it has been initially our mistake to have obviously not explained the difference between standard and extended library clearly enough - especially the fact, that only both together over all collections are the symphonic cube with about 800.000 samples (since not all collections are finally configured an exact number is currently not available) - a basic description can be found here

    the same is valid for single collections - best example chamber strings where a final number of samples is already available. comparing this collection (std/ext/full) with the respective horizon product should make the differences visible.
    horizon chamber strings: 31.000, VI chamber strings std 21.000, VI chamber strings ext 37.000, VI chamber strings full 58.000 samples.

    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
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    @cm said:

    charl, it is in no way hard to be a representative of VSL, not in these times and not elsewhen ...

    it has been initially our mistake to have obviously not explained the difference between standard and extended library clearly enough - especially the fact, that only both together over all collections are the symphonic cube with about 800.000 samples (since not all collections are finally configured an exact number is currently not available) - a basic description can be found here



    christian


    Hi Christian.

    It would appear in the eyes of established VSL fans who have been waiting 2 years for that Everest of Sampling technology - "THE Symphonic Cube" - that only the extended version of the Cube can lay claim to that title. The fact that the Symphonic Cube is promoted in standard form maybe adds to the confusion, when in reality it does not compare favourably with the number of samples/articulations available with the full orchestral package.

    The Symphonic Cube is a great brand name and I'm sure a great product - perhaps this nomclature should have been reserved only for the complete package. This perhaps would have made the upgrade path simpler to understand even if not everyone agrees with it.

    Regards

    Julian
  • D
    D
    It seems to me VSL had a difficult but obvious choice because they could have kept to the letter of their original agreement and not invested in and developed VI. Their obligation was limited to the original formats of Giga and EXS. So they could have made everyone happy by staying with those formats with their upgrade paths. VI is a choice in favor of their customers because they can now access twice the number of samples on their platforms and make use of all the articulations we either don't or can't use (due to time or memory limitations or even difficulty in using the performance tool with repititions and such.)

    They have streamlined and optimized are original investment potential but this was a big time and money investment for them. It may appear unfair or a change in original promises but the promise of a great library that would grow and improve has been very well kept and exceeded.

    These things cost money as we all know so we deal with this reality. But we can all enter a new reality in our music making that we wouldn't have if we merely upgraded and didn't pay for the same sample twice. I would rather play twice as many samples per midi channel than not pay for them. Except it's not twice as many it's exponentially beyond.

    So I'll pay twice and hear ten times more: creativity wins the day. How often does that happen?
  • C
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    Herb & CM,


    Thanx for clarifying the sample figures and removing the '800 000' from the Standard Cube page/column.

    It seems to me that the Symphonic Cube Instruments page has been updated/corrected since I checked the number of total samples (Yesterday).

    You did change that didn't you?

    It's good that it's now not misleading anymore (I could swear there really was a 800 000 samples written down on the standard cube column) and it certainly helps us now to better understand CM's post about the Standard Cube not being considered as a 'Larger Library' by VSL - Which didn't make any sense to me when I checked the facts to see where you were going CM.

    So I will very much agree to the fact that 'technically' speaking your initial VIP statement has been respected - if that's how it was initially formulated.
    What a shame though that you won't take into account the new samples and give us a VIP upgrade path...


    @herb said:

    800000 samples is the amount of the full version.

    Fact is that you would miss around 200000 of samples you already own with the Pro Edition.
    That's why the Standard Edition makes really no sense for Pro Edition users, because they have to use their EXS/Giga Pro Edition versions simultaneous with the Vienna Instruments to get access to all their samples.

    best
    Herb


    Okay I think this is the core issue. Plase let me tell you why I think you're wrong on this.
    The standard edition may seem to you like it makes really no sense for pro edition users... But seriously, do you think they'll buy that?
    I'll give you three simple reasons that anyone will argue makes the standard edition appealing.

    - We're not missing on the 200 000 samples we already own because we already own theme and can use them with exs/giga etc. (the old way).

    -We'd benefit from the VI features without having to pay for the extended versions (just like new users)

    - I don't think anyone would accept that a solution doesn't make sense because another available one is better (in this case "The full Cube edition")

    In a sense you're telling us " The standard Cube is to the full Cube what Opus was to the First-edition. " There was no path to Opus from the first edition (If I recall well) Am I understanding this correctly?

    If so. Ultimately what is preventing you from making an adapted VIP path to the Standard Edition? A path that would take into account the VI engine, the redundant samples and the shiping DVD's?

    Is it...

    - The original phrasing of the VIP path doesn't permit you to do it?
    - You've mentionned the distributor thing.. I don't see how this was really blocking you from doing so.. as long as they get their share of the deal.
    - The fact you don't want to offer loyal users the possibility to decide not to go for the extended version? Which would actually make sense for some of us.

    The latest is the one I find the most disturbing... Fistly because you're not really giving us the choice, and also because you're offering new users an alternative that you're not offering earlier users like me...

    In the End Herb, if you really think the Standard Edition doesn't make sense for Pro- Edition users, why don't you give these users a VIP upgrade path that maybe they'll decide they want even though obviously you think they will not buy it?
    How about checking if your theory matches reality?


    It's good that you guys are saying you're in a confortable position to defend the pricing policy... I still believe it's a courageous mission.
    There's an expression in my country called "walking on eggs"...

    You know what... I really hope your product is a killer ap and that there will be less ambiguity on the quality of the product than on the true intent of the pricing policy (VIP upgrade on Extended only).

    No, I don't think it's for the sake of the existing clients that you're offering the upgrade path that way round Herb.

    I believe my impressions are shared by many.

    Pointing to details in the original 'VIP policy 'statement may give you good conscience and help you justify what you need to justify but it won't change people's impressions and belief about how you decided to handle the earlier adopters in the process of your business making..

    That's it from me.

    Good luck anyway !!
  • cmC
    VSL Team
    cmC
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    charl, you are right - i've removed the 800.000 from the standard column because i had to realize this is again misleading. same with DVDs - the fact that all samples come already on the DVDs if you purchase standard does not mean they are licensed, although you will get a 30-day demo mode to check out if the extended librariy would fit your needs.

    @Another User said:

    The standard Cube is to the full Cube what Opus was to the First-edition
    the statement should read: the standard cube is to the full cube what opus is to the pro edition (opus is the *essentials* of the pro)

    therefore there was never an upgrade path from opus to the first or from first to opus, but there was a path from opus to the pro.
    in this sense there is now a path from the pro to the SC full (also from opus of course)

    the situation from pro to SC standard is now similar: all content of SC std is in SC full, but not all content from pro is in SC standard, therefore the latter is no upgrade path (as an other example: there is no upgrade path from logic 6 pro to logic 7 express)

    i have to admit it might make sense for some users to use SC standard beneath the pro as it made for some first edition users to get opus (btw the most difficult case to calculate discounts), but unfortunatele this is nothing we could offer a discount for.

    christian
    and remember: only a CRAY can run an endless loop in just three seconds.