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  • Waves Support

    I
    I
    [:'(]

    Having big problems with my Waves AU plug-ins I did try to obtain support four times- on their regular site support - without receiving any kind of answer. Since I had to reinstall everything my Waves demo mode will run out in few days. I am wondering if some other uses did have similar experiences It is very surprisinfg for me, since using Waves plug-ins for more then 6 years, the support obtained from this company was always very good.

    Here a copy of what is coming on screen while tryin to reregister:

    The page cannot be displayed

    There is a problem with the page you are trying to reach and it cannot be displayed.
    Please try the following:
    Click the Refresh button, or try again later.
    Open the
    <!--
    if (!((window.navigator.userAgent.indexOf("MSIE") > 0) && (window.navigator.appVersion.charAt(0) == "2")))
    {
    Homepage();
    }
    //-->
    register.waves.com home page, and then look for links to the information you want.
    HTTP 500.100 - Internal Server Error - ASP error
    Internet Information Services

    Technical Information (for support personnel)


    Error Type:
    Microsoft VBScript runtime (0x800A01A[H]
    Object required
    /waves/wvclients/requestreautho.asp, line 149
    Browser Type:
    Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en-us) AppleWebKit/85 (KHTML, like Gecko) Safari/85

    Page:
    GET /waves/wvclients/requestreautho.asp
    Time:
    Wednesday, October 15, 2003, 7:12:10 AM

    More information:
    Microsoft Support b


    [6] [6] [6] [i]    [/i]
  • cmC
    VSL Team
    cmC
    last edited
    last edited

    @Another User said:

    Microsoft VBScript runtime (0x800A01A[H] Object required

    ... the programmers forgot to create an instance of an object (recordset or whatever) - write to the support or maintainer of the website, i'm sure they will be obliged to react
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • E
    E
    If you are in a hurry, this problem can often be solved by using a different browser and/or a different platform. Go to a friend's house with a PC and try to access this page on his/her Internet Explorer.

    As an ASP programmer of a major web business, I know that certain problems can be insitigated simply because someone is using an obscure browser or an obscure operating system (OSX anyone?).

    Evan Evans
  • cmC
    VSL Team
    cmC
    ehhm, sorry evan, how will using a different browser running on the client force the server to create an object, which has simply been forgotten in the code?
    confused (as an asp-programmer), christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • I
    I
    First of all thank you very much for the feedback and for trying to help.

    I think Christian was right, because it seams that the Waves team did correct the programming error (I did send them an angry mail [:O]ops: ) and now it does work. And, actually, it does work on all browsers which I do have installed: Explorer. Safari, Opera and Netscape.

    Anyway thanks again for your help

    Iwan
    http://www.iwan-roth-sax.com

    P.S. But I want to add that for some things Evan has also a point, because with Safari and Netscape I can not access my Bank account, it only works with Explorer from a PC and with Netscape from a MAC [*-)]: