Maya,

Yes, I understand and don't want anyone else to be confused, so I will keep the thread going here in the forum.

I have done everything recommended above with no result. (I have also done everything recommended in your support e-mail.) The stand-alone player does NOT show any instruments/presets when booted up after the above procedures.

I need to know if it's time to consider a re-install, and if so:
- whether there is a procedure for this
- or do I just bring the "100 Special Edition" folder to the trash
- whether or not I will need to go through the re-authorization, re-activation procedure again

I have tried everything else to no avail, and though time-consuming, I am willing to do a re-install if it will fix the problem.

Please advise...thanks...

Please have a look at our tutorial video <Register & Install> in the user area:

http://www.vsl.co.at/de-at/68/375/243.vsl

Did you install the content to your hard disk drive as explained in this video?

I already send you a reinstallation guide if necessary. I hope that helps to solve the problem.

Best,

I viewed this video before I began the installation yesterday. The only thing I may have missed was using the Directory Manager, which, as you know, we've tried several times since then. Please send me the re-install guide.

I went through the de-installation process precisely. I then began re-installation, following the instructions exactly.

During re-installation (after approximately 45 minutes), while Disc #3 data was being installed, everything came to a stop and this message came on-screen:

Cannot complete Installation
File was Corrupt?

After investing close to four hours to install VI Spec. Edition, I am in need of some real assistance to solve this problem, whether you send me new discs, or some other timely remedy. Please help.

Hi Bob, sorry to hear you're having these hassles. I've encountered similar disk-reading problems while installing VSL collections - best just to try again till it works. I think disk drives sometimes overheat, so make sure the computer is well-ventilated.

If a file really was corrupt the installation would hang at the same point every time, it's probably just a one-off reading glitch.

Thanks for the input and sorry to hear you had problems too. But going through hours and hours of installation is not acceptable to me...I would have thought that VI would set a higher standard for ease-of-installaton.

Oh, and I meant to add that this is being done on a Seagate external drive, well-ventillated, at a room temperature of around 68 degrees. BTW, how many tries did it take until you were successful?

iwould recommend to use another DVD drive - your's seems to be used for a while and some older model (we also have often troubles with mirror door G4s and/or older superdrive models). they mostly just loose track and OS X doesn't tell if the error is based on a CRC reading error or something else - it actually copies corrupted data.

another issue often noticed is bad RAM, which turns up to be problematic after a while of copying or loading.

i don't think we have an answer on the question if the drive / DVD gets unusual hot - you can copy (carefully, possibly with some breaks) tthe installation files to a location on your harddisk and run the install from there.

if the message comes up *corrup file* copy and overwrite the .cab-file where the message appeared (the error says wrongly that package.info would be corrupt, whereas in effect it is the copied .cab-file)
christian

>BTW, how many tries did it take until you were successful?

I was having problems last summer when it was unusually hot - it sometimes took two or three attempts to install a VI collection. In the end the problem got more and more severe and eventually it became clear my PC's DVD drive was failing. I changed it and the problem has not occurred since.

Unfortunately when you're trying to install 80GB of data this kind of problem can be very time-consuming, but I doubt it's due to a fault in the VSL DVD's - however, if it is, I'm sure they will replace them.

Moderator: Can you explain the last paragraph above to me? It doesn't seem to make sense:

"if the message comes up *corrup file* copy and overwrite the .cab-file where the message appeared (the error says wrongly that package.info would be corrupt, whereas in effect it is the copied .cab-file)"

Thank you,
Bob

i'd say your DVD drive is loosing track after a while ... so an option would be to copy the files from the DVD to your harddisk ... but allow some time between the DVDs and/or files ... otherwise it will only appear the files are copied ok (no CRC error message will appear)

then run the install from the location on the harddisk (to which you have copied the files) ... possibly again the installer reports *couldn't read - file corrupt* ... look into the installer window at which .cab-file the installer stopped ... copy again this .cab-file from the DVD to the harddisk (the finder will ask you *overwrite yes/no* and of course you like to overwrite ... restart the installation then.

please consider most DVDs are double layer and are holding a huge amount of data. if your DVD shows significant scratches (what of course could happen, but is not very probable) the DVD itself might be the problem - otherwise it is your drive or RAM.

unfortunately this rather ocurres with large files/installs and you won't notice it probly when reading some CD or less data.
christian

After copying the install discs to the hard drive, I tried an install from there.

It also didn't work.

Additionally, the corrupt file(s) is never the same. I have had the install fail at different points, sometimes within the first disc, sometimes the second, the third, or the fourth. So:

- We have already ruled out any problems with the DVD drive, right?

- If it were due to a particular file, wouldn't it always fail at the same file???

This is my fourth day of attempting to install VI S.E.

@Another User said:

After copying the install discs to the hard drive, I tried an install from there. It also didn't work.

What happens? Do you get the same an error message as before?

yes, same message

@interoctave said:

[...]

Additionally, the corrupt file(s) is never the same. I have had the install fail at different points, sometimes within the first disc, sometimes the second, the third, or the fourth. So:

[...]

Failures at different points of installation can be also an indication for I/O failures on one of your memory sticks....

Maya

Hi Bob. This must be very frustrating for you, but I'm sure the VSL team will help you find the solution. Failed installations of this type aren't normally an issue with VSL products.

Just to be clear, you've copied the contents of the four SE DVD's (which are free of scratches and marks) to your Seagate external drive, right? There should be 24 set-up cab files plus the 'package.info' file from DVD #1.

You've run VSL's Library Installer and pointed it at the package.info file on the Seagate drive, but the installation fails at a different point every time. What drive are you trying to install the samples on, and how big is it?

Once you've posted a reply I'll leave it to the VSL folks to fix your problem, but I'll chime in if I read anything that rings any bells. [I]

P.S. As Sherlock Holmes almost said, "when you have eliminated the impossible, whatever remains, however improbable, must be the truth - unless you're trying to fix a computer problem, in which case forget it." (Just joking :lol[:)]

Day 5, 6:30 a.m. Two more failed install processes, making the total of attempts: 6

Responses to your questions:

Just to be clear, you've copied the contents of the four SE DVD's (which are free of scratches and marks) to your Seagate external drive, right?

Yes.

There should be 24 set-up cab files plus the 'package.info' file from DVD #1.

Yes, 24 set-up cab files plus the package.info file

You've run VSL's Library Installer and pointed it at the package.info file on the Seagate drive, but the installation fails at a different point every time. What drive are you trying to install the samples on, and how big is it?

- The installer is the latest version, installed on the Mac's internal drive.
- The package.info file has been copied from DVD and is now located on an external Seagate drive
- The samples are being loaded onto another Seagate external drive, with a total capacity of 300Gb and plenty of room for the files

I have installed many, many programs on this drive, including East-West's Symphonic Orchestra, Symphonic Choirs, Stormdrum, Garritan's Orchestra, Cello, SAM Horns, and more. This VI installation has become a nightmare.

After five days of trying to install VI SE, I finally got it to work. I had to transfer all of the DVD files to a hard drive first, then it took three more attempts before it worked.

HOWEVER, now there are lots of clicks and pops. There is plenty of memory available, so I don't understand what is going on here. I would expect the files to sound very clean. I did notice other forum threads mentioning the same issue. Any clue to why this is happening?

good to hear you could copy the files withour errors finally ... now reading back you mention a G4 1,4 GHz with two external drives.
you don't mention if they are connected via firewire and what your audio interface is.
in case it is also firewire i'm almost sure this could be the reason. does this also appear if output is set to the built in aidio?
christian

> you mention a G4 1,4 GHz with two external drives.

It's a dual processor G4

They are connected via Firewire...what's wrong with Firewire???

And why would I set the output to built-in audio? It's set to the Presonus interface.

Maybe it all happened because of what I had for lunch last Wednesday. [:)]

And what about those clicks and pops???