Vienna Symphonic Library Forum
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  • Vienna key

    Hi!

    I just got my vienna special edition extended edition. I'm very excited about it, but unfortunately i have some issues.

    i didn't buy a viennaKey with it, but i have a steinberg key for my cubase 4. Is it possible to download the licence to this?

    The problem is that i can't get an activation code, 'cause i don't have a vienna key to register (the certificate states that i have to register my vienna key to get my activation code).

    And, i can't register my sample libraries. When entering the letters to the first field, my browser says: "the first letter is not valid!"

    Also i can't find the special editions library from the drop down menus.

    I entered my serial number ignoring the error, and the browser said:
    "this serial has been registered to another user. please contact..."

    i'm frustrated; where to start? how do i obtain my licence?

    thanks,

    Ilmari Hakkola

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    Welcome Ilmari [:)],

    you can download your license to your Steinberg key as well, no problem. And of course you can also register your Steinberg Key on our website, that doesn´t make any difference (we will change the wording).

    Also, the Special Edition is not registered under "Sample Library Regsitration" (this is for our Pro Edition and Horizon Series only), but here under "Vienna Instruments Registration" (that´s after you registered your Steinberg Key).

    We have also prepared a Video Tutorial on registration and installation that you find on your Software CD as well as here in your user area, that guides you through the installation process onscreen [:)]

    Hope that helps!

    Best,

    Paul

    Paul Kopf Product Manager VSL
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    @Another User said:

    this serial has been registered to another user
    this sounds like a double registration, but unfortuantely i can't find it with the email visible in the forum. pleas email key number and/or seriel numner to me to investigate closer.
    christian

    and remember: only a CRAY can run an endless loop in just three seconds.