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  4. Trouble with License Control

  • Trouble with License Control

    S
    S
    Hello,
    I am having alot of trouble with my Syncrosoft License Control. I have downloaded the Syncrosoft apps and have registered my VSL instruments and the key as well. I then opened Logic Pro and tried to open my VSL and an error message came up saying that "Protection device(s) contain(s) no valid license for this application." I restarted my computer and the error message went away and I was able to play the instruments. However the next day when I tried to open VSL again the same error message popped up. I have only been able to open VSL once. How can I fix this? Please help!

    Sleg
  • U
    U
    last edited
    last edited

    @Sleg said:

    Hello,
    I am having alot of trouble with my Syncrosoft License Control. I have downloaded the Syncrosoft apps and have registered my VSL instruments and the key as well. I then opened Logic Pro and tried to open my VSL and an error message came up saying that "Protection device(s) contain(s) no valid license for this application." I restarted my computer and the error message went away and I was able to play the instruments. However the next day when I tried to open VSL again the same error message popped up. I have only been able to open VSL once. How can I fix this? Please help!

    Sleg


    I have the same problem. makes me furious.

    /Uno
  • PaulP
    VSL Team
    PaulP
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    last edited
    Hello Sleg, hello Uno,

    and welcome [:)]

    Please make sure that you have connected your Vienna Key directly to your computer, check that you are using the latest versiobn of the VI player and the Syncrosoft LCC.....

    If that doesn´t work, could you please tell us which computer you are using (OS, hardware and so on), so that we have a chance to understand your setup - that will make it easier to find out why these problems occur [;)]

    Best,

    Paul
    Paul Kopf Head of Product Marketing, Social Media and Support
  • U
    U
    Ok, i just found out my problem ...i guess.
    I changed my password on my mac-account, so i guess vsl messes it up. so now i dont kknoe what to do.. RTFM maybe?
    /Uno
  • U
    U
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    @Paul said:

    Hello Sleg, hello Uno,

    and welcome [:)]

    Please make sure that you have connected your Vienna Key directly to your computer, check that you are using the latest versiobn of the VI player and the Syncrosoft LCC.....

    If that doesn´t work, could you please tell us which computer you are using (OS, hardware and so on), so that we have a chance to understand your setup - that will make it easier to find out why these problems occur [;)]

    Best,

    Paul


    Hi Paul. Thanks for your greeting and your help. My setup is: powerpc G5 Dual2ghz, 2gb ddr, motu 828mk2, etc. I purchased and installed VSL three days ago, so its the latest versions of both syncrosoft and VLS installer...
  • cmC
    VSL Team
    cmC
    uno, as far as i understood your support request via email this happened not until trying to install a digi002 and protools7 - it has been forwarded to maya and she might come back to you with some uninstall instructions.
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • U
    U
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    @cm said:

    uno, as far as i understood your support request via email this happened not until trying to install a digi002 and protools7 - it has been forwarded to maya and she might come back to you with some uninstall instructions.
    christian


    hi christian. yes u´re right. I guess that´s the problem. I did send you a crashlog, did you get it?
    Anyway, yesterday i did this procedure below (but with the latest software), but it didn´t fix my crashproblem.
    ---
    1. Please find and erase the License Control Center, the Vienna Instruments Directory Manager, the Vienna Instruments Library Installer and the Vienna Instruments Standalone from your Applications folder, as well as ViennaInstruments.component and ViennaInstrument.vst from Library/Audio/Plug-ins. To be sure everything is really wiped out clean, please also delete the following receipts:
    /Library/Receipts/LCC.pkg
    /Library/Receipts/NOS.pkg
    /Library/Receipts/POS.pkg
    2. Empty Trash and restart your computer.
    3. Then please download once more "Vienna Instruments Software Installer OS X PPC 1.06b (AU & VST Version)" from http://www.vsl.co.at/en-us/68/375/239.vsl and License Control Center v.5.0.8.1 from http://www.syncrosoft.com/
    4. Run both installers and restart your computer.
    5. Now please launch License Control Center to see if all your licenses show up.
    6. If they do, please launch Vienna Instruments Directory Manager and add only one folder from your Vienna Instruments collection, say the Violas, and be sure a Custom Matrix Folder is properly set.
    7. Quit Directory Manager and launch Vienna Instruments standalone.
    8. If the Violas show up in Vienna Instruments, please quit the application and keep adding the folders in Directory Manager one by one, always quitting before you launch Vienna Instruments to check if they show - please remember that Directory Manager and Vienna Instruments are not allowed to run at the same time!!
    ---
    by the way, i´m mostly working in Logic 7.2.

    ok, thnx for your support!!
  • cmC
    VSL Team
    cmC
    yes thanks, we have also received the crashlog, though this has to be inspected by someone who is *in the knows*
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.