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  4. Non-Working Activation Codes - HELP!!!!

  • Non-Working Activation Codes - HELP!!!!

    S
    S
    Recently purchased most of the Cube. Installation of Woodwinds II and Chamber Strings went fine. However, things did not proceed smoothly with Orchestral Strings I and II. I registered both successfully on the VSL website and received the activation codes, but when I entered these on the Syncrosoft website, I was told that these codes were "already in use" and that I needed to get new activation codes from the manufacturer. I wrote to VSL yesterday after 3PM EST - - which means after 9PM in Vienna on a Friday. Understandably everyone seemed to have left for the evening - - and I have not had a response, so far. My guess is that the software that generates activation codes is, for some reason, generating bad or already used codes. I'm hoping that someone will get back to the office this weekend as I was hoping to install the rest of my libraries this weekend. Possibly others are experiencing the same problems?
  • cmC
    VSL Team
    cmC
    i noticed the license server was under maintenance yesterday and such an error-message could be related to inavailability.

    I just checked if the server is online again transferring some licenses and everything seems to work again here.

    please repeat the process, I'm sure it will work now.
    we apologize for the inconvenience, it has been outside of our sphere of influence.

    with kind regards, christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • S
    S
    Christian:

    Do you mean that I should re-register on the VSL website and thereby obtain new activation codes? After reading your note, I attempted to use the activation codes I received yesterday, but got the same message from Syncrosoft - that the activation code I had entered was already in use.

    Thanks very much for your help,
    Stephen
  • cmC
    VSL Team
    cmC
    #&%$+§* ... just sent you a demo code ... please let me know if this works,
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • D
    D
    You gotta love these VSL guys (cm, Dietz Paul Maya etc - herb is sort of Godfather in background.) Such pleasant, witty, intelligent folks.
  • S
    S
    Hoping for an update on this issue - - and some sort of time frame for its resolution as I would very much like to be able to register and permanently license my libraries.
  • cmC
    VSL Team
    cmC
    stephen, please download your license now using the originally sent activation code. the license-server problems are solved now.
    all users who possibly had similar problems over the weekend will receive a respective email.
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • S
    S
    Christian:

    Thanks so much. I registered all the libraries and successfully downloaded the licenses. Now to making some music!!