Vienna Symphonic Library Forum
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  2. Sample Libraries
  3. Vienna Instruments Libraries (legacy)
  4. Extended Library Activation Codes - Not Received?
  • C
    C
    The Organ wont be released until a few months. People in the VSL record who ordered the Cube will get it.

    There was no other early bird offer.
  • A
    A
    Hi Christian,

    Then we people that ordered the full library but were missing in your database should just place our order again at Best Service, is that right?

    Thanks for clearing things out. This is a really big expense. Gotta make it real clear.

    Best Regards,

    Arys
  • C
    C
    Hi - with all the posting I do here I dont blame you for thing I'm a VSL employee [:D]

    Anyway I'm just a well-informed user [[:)]] But I cant tell how to go ahead with your order... So you will have to hang in there for an official response [[:)]]
  • H
    H
    last edited
    last edited

    @Another User said:

    Then we people that ordered the full library but were missing in your database should just place our order again at Best Service, is that right?


    Right, before contacting Best Service I would double check if you have registered all your VSL products in our User Area (Horizons/First/Pro edition).
    Best Service is checking your VIP discounts for the Extended libraries based on your registration here.

    best
    Herb
  • A
    A
    No problem, Chritian. Sorry for the mixed up here... :p

    Thanks, Herb. For your great product by the way.

    Can you send me a confirmation e-mail after you and Best Service finish checking my status? From the last e-mail they sent me, my VIP price for the full library should be a bit less than 4000 euro.

    My e-mail address: arys@ms16.hinet.net.

    Or you can reply to this thread. I'll come back and check tomorrow morning.

    Best Regards,

    Arys
  • cmC
    VSL Team
    cmC
    arys, just checked your registered products and your discounts ....
    symphonic cube full (standard & extended) = 9.200 € - discount for pro edition & chamber & solo & woodwind ens. = -4.690 € calculates to your price of 4.510 €
    i'd assume bestservice did charge your creditcard with 50% of the 3.900 for the standard libraries so far - an email to bestservice stating you'd like to receive the extended also should help to clear things up quickly, we will be happy to confirm everything.
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • R
    R
    Christian and Herb,

    What should I do with Ilio here in the USA? I just spoke to them and they said I have to 'buy' the extended version on your website????

    Can you tell me the best and 'fastest' way to do this. Having this without extended material is not helping me keep up and running.


    Thanks for your advice (BTW - Paul - nice vid on the installation procedure)


    Rob
  • D
    D
    You have 300 "starts" in demo mode, so at least you could work until the pdf of the codes arrives from VSL.

    DG
  • R
    R
    Good point DG - thanks for the reply!


    Rob
  • PaulP
    VSL Team
    PaulP
    Thanks, Rob, hope it helped!

    Best, Paul
    Paul Kopf Head of Product Marketing, Social Media and Support