Craig .. fair points from you.. but


i do remember buying into VSL some 2 +1/2 years ago with the promise we'd be looked after as VIP customers..

it certainly looks like it's being shot a 2 finger salute from where i'm reading..I'm a little appauled at the change in stance.. that new customers are getting a better deal than us bods upgrading from the orginal base samples .. 1st ed/ pro ed/ horizon ..


( give me time to digest more though..i've only been catching up on it all this morning) .. maybe we'll be prooved wrong when the discount calculator is worked out.. [8-)]

There are a lot of "new" forum user that seems to complain about the upgrade policy, they've all registered by the 26th november.
How comes you havn't showed up before if you already bought a big VSL package ?
Quite weird to read someone complaining as it's his first post…

@Laurent said:

There are a lot of "new" forum user that seems to complain about the upgrade policy, they've all registered by the 26th november.
How comes you havn't showed up before if you already bought a big VSL package ?
Quite weird to read someone complaining as it's his first post…

Agreed. Hard to take serious. What is however worrying is when old, loyal VSL followers start complaining. That to me hints that something, somewhere is wrong [:)]

@Laurent said:

There are a lot of "new" forum user that seems to complain about the upgrade policy, they've all registered by the 26th november.
How comes you havn't showed up before if you already bought a big VSL package ?
Quite weird to read someone complaining as it's his first post…

Agreed. Hard to take serious. What is however worrying is when old, loyal VSL followers start complaining. That to me hints that something, somewhere is wrong [:)]

Then again, it might just as well just be a case of the old "no news is good news" syndrome. People have so far been very happy with VSL, but this matter has made them feel the need to express their views.

Not saying it IS so....just that it might. [[;)]]

R

i'd just like to mention that there has always been a holiday pricing and summer specials where you can purchase a library for a reduced price. of course someone who bought a pro edition say september will have mixed feelings now, but i think you don't really expect us to announce *there will be a significant discount march 2007*, don't you?
christian

Of course not [:)] But thats not the primary complaint though?

@cm said:

...but i think you don't really expect us to announce *there will be a significant discount march 2007*, don't you?
christian

No, but on the other hand, not two months have passed since the end of the summer sale until the beginning of this one. Speaking for myself and being a student, I can honestly say I feel like a complete sucker having just bought the Opus bundle (not included in summer sale) and thus effectively thrown a difference of over €300 down the drain thank you very much.

You say we shouldn't expect you to make any premature announcements, but that obviously didn't stop you from announcing that this sale will be the "last major" sale. [[;)]]

I realize it's just business and all that, but for the love of God why didn't you include the Opus bundle in the summer sale when you did now? [:P]

Rodney AKA Opus bundle sucker

opus has been offered for a reduced price even before the summer sale (please see the original price displayed now as *full price*), so there was no option to include them into any further discounting schema
christian

@cm said:

opus has been offered for a reduced price even before the summer sale (please see the original price displayed now as *full price*), so there was no option to include them into any further discounting schema
christian

Well it's even cheaper now isn't it? You could have done the exact thing you did now but during the summer sale, but just set it to 30% of the original "full price" just as you did now. What's the difference?

Obviously, if you could set such a low price for the Opus products now, you might as well have done it in the summer sale as well (30%).

R

Some reaction From a NEW User !

I just registering today ! Because i never had problem to clarify (Read the forum was enough,always a answer to my question). I prefer work than chat on forum (sorry).

I am a Noob who Own 1st / Pro / and a lot of Horizons series !
My mail to registering on the forum is the same that for registering my products, and it will be easelly to verifie for the moderators ! I don't agree with upgrade policy ! Can i do it ?? without justify on regular of this forum ???

Thx

(And again sorry for my poor english [:O]ops: )

@Nobody said:

Some reaction From a NEW User !

I just registering today ! Because i never had problem to clarify (Read the forum was enough,always a answer to my question). I prefer work than chat on forum (sorry).

I am a Noob who Own 1st / Pro / and a lot of Horizons series !
My mail to registering on the forum is the same that for registering my products, and it will be easelly to verifie for the moderators ! I don't agree with upgrade policy ! Can i do it ?? without justify on regular of this forum ???

Thx

(And again sorry for my poor english [:O]ops: )

Hello and welcome! [:D]

R

Hi RodneyG and all Others [:P]

@Another User said:

But remember, although you do end up paying €250 more than someone buying just the new VI products (std + ext.), you keep all your Horizon samples and licence as WELL as the new stuff. Basically you pay a bit more but you get a lot more. If you go for the extended content, you’ll’ve paid €250 for your Horizon CS set. If you paid €815 I’m guessing you think the samples are worth €250!! Plus you can use your Horizon samples right now, no waiting until January.

Well. I doubt that anyone in their right mind would use their old Horizon libs after they get the VI. And even if someone did do it from time to time, they would hardly do it enough to make it worth the extra cost. Atleast to me, its a mute point.

I got slightly excited seeing the 35% rabate on the old samples, which would make it cheaper to upgrade. However I just did the math and it seems I can save about €45/$38 in all, by getting Chamber strings now, and then later upgrading. Hardly a deal maker? And yes its true if someone does buy chamber strings horizon first, they do also get to have that version - but that brings us back to my first point [:)]

@Craig Sharmat said:

Remember when a new roland synth came out. a year and a half later they would come out with a new and improved version with 4X the capabilites for a little less than twice what you paid for the original. you could now sell your old machine for real cheap or keep it as another box. this is essentially happenning here except Roland did not care whether you were a user or not, here you get benefits.

That's a suitable analogy, Craig. I might point out, the only difference is that according to our end-user license, we can't legally sell our old Pro Edition library when we upgrade to VI.

Another thought that comes to mind as I read the lengthy discussions about pricing is the old business adage I learned when I first started my company. If nobody complains about your prices - they're probably too low. If everybody complains - they're definitely too high. The correct balance is probably about 80/20 - with 20% being people who will complain about your prices (but hopefully like your work so much they'll pay anyway).

I haven't done a statistical breakdown or anything, but a lot more than 20 percent seem to be complaining here. Of course, we don't know what percentage of the user base takes time to post - so it's probably impossible to determine from forum entries how VSL is doing in this regard.

All I know is that I've been looking forward to the Cube, thinking I'd definitely upgrade as soon as it was released. But as much as I'm chomping at the bit to get my hands on this amazing accomplishment, now I'm thinking I might spend that money on some facility upgrades instead. That's just a real-world reaction to price. I have to spend in ways that immediately impact my bottom-line, and Pro Edition is getting the job done for me right now.

Fred Story

@Fred Story said:

Another thought that comes to mind as I read the lengthy discussions about pricing is the old business adage I learned when I first started my company. If nobody complains about your prices - they're probably too low. If everybody complains - they're definitely too high. The correct balance is probably about 80/20 - with 20% being people who will complain about your prices (but hopefully like your work so much they'll pay anyway).

I haven't done a statistical breakdown or anything, but a lot more than 20 percent seem to be complaining here. Of course, we don't know what percentage of the user base takes time to post - so it's probably impossible to determine from forum entries how VSL is doing in this regard.
Fred Story

That's a fair point. However most of the complaining has been from "new" forum members, and the percentage of complainers has been tiny compared with the number of already registered members. So by your percentages the price is actually too low [:D]

DG

I've just checked my "upgrade" price. Much lower than I had thought, so thanks, and I'll be exercising my credit card later this week.

DG

Fred,
There another business adage that may be applicable to this.

10% of people do 90% of the complaining.

And DG reflects another truth, that the most vocal whiners were very 'new members.'
Draw your own conclusions.

Regards,

Alex.

@DG said:

That's a fair point. However most of the complaining has been from "new" forum members, and the percentage of complainers has been tiny compared with the number of already registered members. So by your percentages the price is actually too low

I suppose that a price of 200.000 euro would help you to eliminate an even larger percentage of potential competitors...

[6]

@Chinablu said:

[quote=DG]
I suppose that a price of 200.000 euro would help you to eliminate a larger percentage of potential competitors...

[6]

OMG!! That's a great idea!!! Can VSL please see to this at once?

@hermitage59 said:

Fred,
There another business adage that may be applicable to this.

10% of people do 90% of the complaining.

And DG reflects another truth, that the most vocal whiners were very 'new members.'
Draw your own conclusions.

Regards,

Alex.

Ya' try to put a different light on a situation and people think you're a whiner. Oh, well.

I TRY to not be a whiner, but I guess it's genetic or something. I wonder if I can qualify for disability. Would sure beat dealing with the constant deadline pressure. Plus I'd have more time to read all the posts from other whiners complaining about upgrade prices and the like.

Fred

PS - I never suggested that the upgrade price wasn't a fair price. Sure it's a little higher number than I'd hoped for, but if anyone passes the "you get what you pay for" test, it's VSL. I'll probably take advantage of holiday prices on Chamber Strings, Epic Horns and French Oboe and delay my VI upgrade until I take care of some other stuff. Just biz'...that's all.